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QUESTION 1
(a) What do you understand by the term 'Enterprise Resource Planning (ERP)? Discuss the evolution of ERP
(b) How business process re-engineering can be integrated to ERP? Explain with suitable illustrations
(c) What are the various challenges in implementing ERP? How do you tackle them? Discuss
QUESTION 2
(a) What do you understand by the term TQM? What are the main elements of TQM?
(b) What does Deming theory consists of? Out of the 14 Deming's points, elaborate on 3 points which you consider most important
(c) How can the Malcolm Baldrige Quality award be used to help an organization?
(d) What are ISO 9000 Standards? Two of the elements of the standards are management responsibility and process control. Elaborate on these 2 elements and their applications in an organization
Demerits of dictionary catalogue: The alphabetical arrangement of entries in one sequence is at once the strength and weakness of a dictionary catalogue. The subject entries g
Alphabetical index: The alphabetical index to a classified catalogue; consisting of author, title (wherever necessary), subject entries and other entries for collaborators, se
discuss under definition the channel of marketing communication
INFORMATION CENTRES AND DATABASES: A, organisation selects, acquires, stores, organises a--retrieves specific documents to meet users' requirements, (ii) announces, abstr
QUESTION (a) Explain the Arbitrage Pricing Theory. In what ways the Arbitrage Pricing Theory is considered to be a superior model. What are its main limitations? (b) Disting
Acquisition Sources: As mentioned earlier, supply is another basic factor. Supply means availability of periodicals / serials for acquisition. Information regarding supply can
denominators of desire
Finishing: Finishing is the final process of making the binding more artistic and attractive. This includes: preparation of the leather covering imaginative design f
FORMS AND RECORDS: The Technical Department does not have to maintain any register unlike other departments, However, it has the use of other appropriate records, forms and
Question 1: What are the challenges that managers face in implementing successful change? - challenges that managers face in implementing successful change Question 2:
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