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QUESTION
(a) Communication flows up, down and across the chain of command. Explain the major differences between vertical and horizontal communication channels.
(b) Identify the communication directions relevant to the following channels:
• Instruction manuals
• Opinion surveys
• Performance evaluations
• Informal conversations
Give reasons for your answer in each of the above.
(c) The world of communication is being taken over by technological developments. Compare written and telephonic communication in terms of their media richness.
What are the types of different barriers to successful communication? Various barriers to successful communication are as illustrated here: a. More levels within the organis
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QUESTION (a) Reference Librarians have grouped sources of information in three (3) categories. Can you identify these three (3) groups? (b) How can you distinguish between t
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