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QUESTION
(a) Communication flows up, down and across the chain of command. Explain the major differences between vertical and horizontal communication channels.
(b) Identify the communication directions relevant to the following channels:
• Instruction manuals
• Opinion surveys
• Performance evaluations
• Informal conversations
Give reasons for your answer in each of the above.
(c) The world of communication is being taken over by technological developments. Compare written and telephonic communication in terms of their media richness.
QUESTION 1 (a) Deming stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points. QUESTION 2 Identify and e
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QUESTION a) After five years of work in the human resources department at XYZ Co Ltd, you were laid off in a round of cost cutting moves that broke through the financial indust
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