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Strategy and Customer Relationship Management
CRM sometimes considers as only information technology because of availability of quite a good number of software packages in the market. But, CRM is not only a technology, rather, a holistic approach of an organization for dealing along with its customers. This involves processes and policies, front-of-house customer service, employee training, marketing, systems and information management. Because of this all encompassing features, CRM is now considered as a strategy to build a long lasting relationship along with customers by the extensive usage of information technology.
Q. Explain the action of a pn-junction with bias. Consider both the forward bias and the reverse bias, and use sketches wherever possible.
Q. What do you mean by Capacitance? An ideal capacitor is an energy-storage circuit element (with no loss associated with it) representing the electric-field effect. The capaci
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