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Strategy and Customer Relationship Management
CRM sometimes considers as only information technology because of availability of quite a good number of software packages in the market. But, CRM is not only a technology, rather, a holistic approach of an organization for dealing along with its customers. This involves processes and policies, front-of-house customer service, employee training, marketing, systems and information management. Because of this all encompassing features, CRM is now considered as a strategy to build a long lasting relationship along with customers by the extensive usage of information technology.
Consider the network shown in Figure (a). (a) Find the voltage drops across the resistors and mark them with their polarities on the circuit diagram. (b) Check whether the KV
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