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Question 1:
(a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation.
(b) Differentiate between transforming resources and transformed resources. Use appropriate examples to illustrate your answer.
(c) Show the strategies an organisation may use to adjust capacity to meet demand.
Question 2:
(a) Determine the JIT (just-in-time) philosophy of operations.
(b) Show how JIT evolved into a system of continuous improvement.
(c) Consider you are aiming to develop your company into a JIT company, show the key issues you would look for in your suppliers.
Question 3:
(a) Describe what is meant by e-commerce.
(b) Show the importance of e-commerce in product design.
(c) The Internet is revolutionizing the way companies do business. Describe how organisations use the Internet to meet requirements for quick and accurate delivery.
Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s. Present argum
what are the most significant events in the story of how the plant survived because of its adoptation of quality based principles?
How can job design be used to create a more motivated workforce? Be specific.
You are a busy partner in a legal firm, and an experienced administrative assistant complains of continued headaches, drowsiness, dry throat, and occasional spills of fatigue and f
Identify three of the criminal penalties that can be charged under the Sarbanes-Oxley Act. How do these sections of the Sarbanes-Oxley Act promote ethical behaviour by corporations
Firms do not compete only against global competitors, but against- Their suppliers. Themselves. The customers of their competitors. Their competitors supply chains.
Security - Customer Satisfaction and Service Quality Is the freedom from danger, risk or doubt. It involves: 1. Physical safety (will I get mugged at the automatic teller
Transformation Processes - Operation Function Here are examples of transforming processes: Information processing Organisations which handle large quantities of data
Appraising Employees at the San Diego Zoo
Porter's value system shows the organisation in terms of The value chains of suppliers, channels and the customer.
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