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Question 1:
(a) Describe the term "quality" within the hospitality industry and explain on what it stresses and how it influences an organization.
(b) Introduce the concept of Total Quality Management and explain how this can help in managing good service quality.
( c) Explain what you understand by the phrase: "When managing quality well, total quality improvements can be achieved." Illustrate your answer with a diagram.
Question 2:
(a) Show the emergence of leisure in hospitality. Identify the trends of leisure in hospitality.
(b) Describe what are the considerations to be taken when implementing hotel leisure facilities.
How do advertisers try to use group influence? Can you find any specific examples and describe the relevant theory of group behavior and influence?
Search in Secondary Sources When secondary periodicals are available on the subject as well as on the broader subject, the search must first begin with the secondary periodic
QUESTION (i) State and explain fully the Capital Asset Pricing Model (CAPM) (ii) An asset X has an expected return of 20%. The risk free rate is 6%. Find the expected return
WHICH TYPE OF DEPARTMENTALIZATION IS PRACTICED BY ADIDAS? ELABORATE
Catalogue Entry In the case of a library catalogue you are providing information about a document that exists in the library. This means you are preparing an entry for the do
Question: (a) There are different types of advertising strategies adopted by Organizations in order to increase their sales force. The strongest advertising strategies
Choice of Bindery: Factors to be Considered Outside binders are normally selected through competitive bidding or through free selection. Whatever the case, the librarians sho
What are the characteristics of centralised purchasing?
how do you generate and qualify sales lead
ALA Rules (2nd definitive edition): American Library Association. ALA cataloging rules for author and title entries. - 2nd ed. / Clara Beetle, editor. - Chicago: American Libr
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