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Question 1:
(a) Describe the term "quality" within the hospitality industry and explain on what it stresses and how it influences an organization.
(b) Introduce the concept of Total Quality Management and explain how this can help in managing good service quality.
( c) Explain what you understand by the phrase: "When managing quality well, total quality improvements can be achieved." Illustrate your answer with a diagram.
Question 2:
(a) Show the emergence of leisure in hospitality. Identify the trends of leisure in hospitality.
(b) Describe what are the considerations to be taken when implementing hotel leisure facilities.
Question: (a) List and explain five sources of solid waste within a community. You are required to provide examples of the types of solid waste generated from each source.
explain decision making process of an organization
Environmental Assessment and Management: 1. Using a case study area of your choice, explain and demonstrate different understandings of nature, environment and / or landscape
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
Merits of Dictionary Catalogue: a) Its alphabetical arrangement is easy and simple to use. Anyone knowing the letters of an alphabet and being able to refer a dictionary can
Production Process Let us begin our discussion with the production process. The production process for any project begins soon after the research and development department f
Question (a) Explain why an ERP system is a good tool for developing and executing production plans? (b) There are three general approaches to production namely: (I) Make
Power positions in negotiations Power is simply the ability to influence another person or organisation. X has power over Y if X can get Y to do things that directly benefit X
Q uality planning Quality planning helps to schedule all the tasks required to ensure that the project meets the customer needs. Quality plan is necessary to give the customer
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components and accessories for the automotive industry. He had worked at CML for almost seven ye
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