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Question 1:
(a) Describe the term "quality" within the hospitality industry and explain on what it stresses and how it influences an organization.
(b) Introduce the concept of Total Quality Management and explain how this can help in managing good service quality.
( c) Explain what you understand by the phrase: "When managing quality well, total quality improvements can be achieved." Illustrate your answer with a diagram.
Question 2:
(a) Show the emergence of leisure in hospitality. Identify the trends of leisure in hospitality.
(b) Describe what are the considerations to be taken when implementing hotel leisure facilities.
Document Delivery Service (DDS): Document Delivery Service is actually concerned with the supply of documents to the users on demand, either in original or its copy in print o
I ncentives These are rewards given when vendor/contractor exceeds your expectation. Incentives should increase contractor?s profit. Incentives can be categorised as:
Current Awareness Service (CAS) For any active researcher it is absolutely essential that he keeps himself up-to-date in the field of his work. In addition, he is also requir
QUESTION 1 a) Outline the roles and authorities of a project manager b) Write a short note on Gantt Chart c) What are the 3 common types of budgets and write a short para
what is C-T-C
Library Binding: Binding should be appropriate to the type of material and to the expected use. Early binding for libraries stressed strength, appearance being only a seconda
Question 1: As a procurement manager of the public sector, discuss the factors that you will consider in the implementation of an e-Procurement system. Question 2: (i).
C ontrol of contracts The contract control process commences right at the beginning stage of bid document preparation inviting contractors to bid, and proceeds through the con
Question 1 How can an investor be protected from inflation? Question 2 Explain the characteristics of Whitbeck Kisor Model Question 3 Explain the terms market efficiency
Categories of Information in Social Sciences It would be useful, particularly in social sciences, to group information into three categories: • Statistical Information
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