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Question 1:
(a) Describe the term "quality" within the hospitality industry and explain on what it stresses and how it influences an organization.
(b) Introduce the concept of Total Quality Management and explain how this can help in managing good service quality.
( c) Explain what you understand by the phrase: "When managing quality well, total quality improvements can be achieved." Illustrate your answer with a diagram.
Question 2:
(a) Show the emergence of leisure in hospitality. Identify the trends of leisure in hospitality.
(b) Describe what are the considerations to be taken when implementing hotel leisure facilities.
Question 1: With the help of a departmental organization chart explain in detail the functions and importance of the Rooms Divisions Department and its relationship with the o
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RECORDS AND REGISTERS - library management: The Acquisition Department has to use appropriate records, registers, files, forms and other stationery at the various stages of i
Semi-public documentation/information centres: Established by learned or professional societies, trade associations industrial undertakings, etc., they exist primarily for ser
C ontract close-out: Contract close-out begins with checking for physical completion, i.e., whether all services have been performed and products delivered. Closeout
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Inside and Across Boundaries The Communities of Practice might exist within a business unit or stretch across the divisional boundaries and most of them cross the boundaries be
P rocess standards Organisations require a set of process management standards that indicate how well their processes are managed and if they are on course for continuous impr
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