Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Define the firm carry out the environmental scanning process, How should th...

How should the firm carry out the environmental scanning process? What would the process be of any practical value?

We want to consider some accounting ideas, We need to consider some account...

We need to consider some accounting ideas in order to cover this weeks Objective # 3. So in that regard, for your own business, which method of accounting would you use, the "accru

Aid how to enter the answer after the equal sign using excel, Can someone s...

Can someone show me how to enter the answer after the equal sign using excel 2010

Explain organization integrate the concept of compensation, Christian World...

Christian Worldview. How might an organization integrate the concept of compensation systems from an internal and external perspective, with an understanding of those same or simil

Give example of probability encountered, identify at least one example of p...

identify at least one example of probability encountered in everyday life which has not previously been mentioned.

Describe analyze the elements of a typical scope statement, Analyze the ele...

Analyze the elements of a typical scope statement and the significance of each element. As a project leader, determine how you would communicate the scope of a project to the proje

Compute the probability that 5 stolen cars will be recover, According to po...

According to police sources a car with a certain protection system will be recovered 85% of the time. Find the probability that 5 of 7 stolen cars will be recovered.

Describe what is the workstation cycle time, Some tasks and the order in wh...

Some tasks and the order in which they must be performed according to their assembly requirements are shown in the following table. These re to be combined into workstations to cre

Why is cutting cost an merit of reducing project scope, Why is cutting cost...

Why is cutting cost an advantage of reducing project scope? Need at least a paragraph

Linear programming model, You are manger of a bakery, where only pizza's ar...

You are manger of a bakery, where only pizza's are baked. For this purpose,you purchse flour at a rate of Rs.4/kg. It is notices that in a week at most five pizza's can be sold. At

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd