Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Process charts, Process Charts Process chart is the diagrammatic repr...

Process Charts Process chart is the diagrammatic representation of various tasks and activities in sequence of operation passing through the production process beginning with

Explain team to assist in the repair of equipment, Fred Flowers works for A...

Fred Flowers works for Alabama Electric and is a resident of the State of Florida. Following a series of storms in the Northeast, Alabama Electric sent Fred to Virginia as part of

Describe why your company needs to be socially responsible, You are the CEO...

You are the CEO of a factory that manufactures furniture. Explain briefly why your company needs to be socially responsible. Briefly comment on any two areas of social responsibili

Explain same day delivery manufacturing process, Describe FedEx Office and ...

Describe FedEx Office and Same Day delivery manufacturing process and scheduling approach

Explain major forms and methods for performance appraisal, Discuss each of ...

Discuss each of the major forms and methods for performance appraisal. Provide an adequate summary of each

Explain product contamination is a catastrophic event, Product contaminatio...

Product contamination is a catastrophic event, both for the organization at fault and for the victims. Cases of product contamination frequently make the news. Find an example o

Explain whether or not the usa patriot act violates, Discuss whether or not...

Discuss whether or not the USA PATRIOT Act violates the privacy rights of U.S. citizens. In your response, be sure to include a description of which aspects of the Act you do or do

Process Layout, Assignment of Process layout of any company

Assignment of Process layout of any company

Product layout, how to identify layout ex holidays resort

how to identify layout ex holidays resort

Explain drum-buffer-rope, According to Elyahu Goldratt, the TOC system uses...

According to Elyahu Goldratt, the TOC system uses a scheduling approach called _____. drum-buffer-rope drum-buffer-string drum-rope-buffer drum-buffer-line

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd