Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

What is process of implementing a new strategy, In most cases, organization...

In most cases, organizations adjusted their structures as part of the process of implementing a new strategy. Why might this practice not be advisable?

Explain college management and faculty, Pretend you are attending a college...

Pretend you are attending a college if you are not and answer the following questions. Putting together college classes for a given term is no mean problem in production scheduling

Explain quality improvement process, A fishbone diagram as part of a six-si...

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Explain what is planning, Explain what is Planning. It can be defined a...

Explain what is Planning. It can be defined as deciding in advance regarding the objectives to be pursued through the enterprise, the selection of best option course of action

Explain participatory management style, Leslie Igles is being sent to Irela...

Leslie Igles is being sent to Ireland as the new manager of a local subsidiary of a U.S. firm. She has a participatory management style and is known for her ability to relate to th

Explain the potential for a new shampoo package, Which type of research des...

Which type of research design - exploratory, descriptive, or casual - is appropriate for the following examples? Explain why? A hair-care manufacturer interviews wholesalers, retai

Describe the problem with labour productivity, Two types of cars (Deluxe an...

Two types of cars (Deluxe and Limited) were produced by a car manufacturer in 1997. Quantities sold, price per unit, and labour hours follow. What is the productivity for each car?

Compute the estimated sample size needed, Practical Application Scenario 2 ...

Practical Application Scenario 2 To complete this scenario, use the Sample Size Estimator file provided in the Resources. The third shift at Microsoft's Windows' security uni

Define constraint its associated binary decision variables, Consider the fo...

Consider the following constraint and its associated binary decision variables: XA + XB + XC = 2. This constraint is an example of a mutually exclusive constraint.

Explain why is it important to try to fill in the gaps, When interviewing, ...

When interviewing, why is it important to try to fill in the gaps in a candidate's employment history?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd