Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Explain the different delivery styles that speakers , Explain the different...

Explain the different delivery styles that speakers can select for their presentation.

Discuss the different types of business relationships, Question: a) Di...

Question: a) Discuss the different types of business relationships a company can have with its suppliers and the factors that influence the choice of the most appropriate type

Explain principles of delegation, Explain principles of delegation The...

Explain principles of delegation The Principles of Delegation are as follows:- (i) Parity in between responsibility and authority - There must be complete parity between

Explain team overcome resistance to the new ownership, You are the internal...

You are the internal relations manager for Elan, an Irish biotech firm, when it is acquired by Johnson and Johnson. How will you help the top management team overcome resistance to

Define company pay structure is fair to women and minorities, You have been...

You have been asked to evaluate whether a companys pay structure is fair to women and minorities. How would you go about answering this question? What factors might you consider in

Explain were the colonists more responsible for winning it, Need reference/...

Need reference/cited for this question. • Were the British more responsible for losing the war or were the colonists more responsible for winning it? Use specific examples fr

Explain when quality discounts are introduced, When quality discounts are i...

When quality discounts are introduced, will optimum order quantity be made smaller, unchanged, or larger? Illustrate by using a numerical example.

Generate a decision tree to help expando, Expando, Inc., is considering the...

Expando, Inc., is considering the possibility of building an additional factory that would produce a new addition to its product line. The company is currently considering two opti

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd