Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Explain hospital is to be built to provide medical, Suppose a new hospital ...

Suppose a new hospital is to be built to provide medical and healthcare service to 5 towns coordinate (5,6), (1,3), (13,7),(11,2) and (8,1) on map, the transportation network is re

After working for 30 years, After working for 30 years, Ramjee Somjee Dutt ...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did

Answer, A paper mill produces two grades of paper viz., X and Y. Because of...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i

On what interest rate financial institutions offer loans, After working for...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

Explain how the components of the hawthorne study, Describe how the compone...

Describe how the components of the Hawthorne study are incorporated in current human resource functions? What was the main idea behind this study?

Explain what is your personal entrepreneurial strategy, 1. Who was Ewing Ma...

1. Who was Ewing Marion Kauffman, what did he do, and what was his philosophy of entrepreneurial leadership? 2. What is the difference between a manager and a leader? 3. Defi

Vogel''s approximation method (VAM), if minimum cost is same for two cell t...

if minimum cost is same for two cell then which one to give preference in step 3 of this page http://www.expertsmind.com/learning/vogels-approximation-method-vam-assignment-help-

Explain what is the productivity measure, A hamburger factory produces 40,0...

A hamburger factory produces 40,000 hamburgers each week. The equipment used costs $5,000 and will remain productive for 4 years. The labor cost per year is $9,500. a. What is t

Explain in your own words an aspect of work, Describe in your own words an...

Describe in your own words an aspect of work/life balance that might be considered a NOD Numbers Only Data and the implications of that data. Describe in your own words that as

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd