Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

How efficient is your system with the cycle time you compute, A firm uses a...

A firm uses a serial assembly system and needs answers to the following- a. A desired output of 900 units per shift (7.5 hours) is desired for a new processing system. The syst

Explain ability to pay, What are three considerations in the wage determina...

What are three considerations in the wage determination criterion "ability to pay"? Why, by itself, can't the ratio of labour cost to total cost always be the formula of a company'

Define the important feature of collective bargaining, Define the important...

Define the important feature of collective bargaining. The important feature of collective bargaining is give and take.

Explain formal communication chain effective, Most organizations possess so...

Most organizations possess some formal organizational chart showing the established lines of authority and the division of labour. Generally, formal processes of communication are

Decision tree, #questionSpencerville Products is expanding its operations w...

#questionSpencerville Products is expanding its operations west of the Mississippi. Its first step is to build a manufacturing facility in Denver to satisfy demand on the West Coa

Discuss pressure for change originates in the environment, Noted organizati...

Noted organization theorist said, "Pressure for change originates in the environment: pressure for stability originates within the organization." Do you agree? Discuss

Which new market was opened when apple introduced itunes, 1. When App...

1. When Apple introduced iTunes, a new market was opened. Which of the following describes this type of innovation? a. Value capture b. Presence c. O

Explain various health care plans, The first step in the Model of Scientifi...

The first step in the Model of Scientific Inquiry is to identify the question or problem needing further study. The following seven situations are typical everyday problems in busi

Process design, Process Design New product is not realities unit they...

Process Design New product is not realities unit they are manufactured. Process design is necessary to manufacture new products. Process design is concerned with the overall

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd