Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Explain what type of human resource strategy did lenovo, Overview: This cas...

Overview: This case explores the mission to become a major player in the global personal computer industry. Lenovo acquired IBM%u2019s personal computer division in 2004 to become

Illustrate the examples of the inventory control systems, Illustrate the ex...

Illustrate the examples of the inventory control systems? Examples of inventory control systems Reorder level systems: When the current stock level decreased below a

Explain why do firms engage in fdi, Why do firms engage in FDI when alterna...

Why do firms engage in FDI when alternatives such as exporting and licensing are available? How do location-specific advantages influence organisational decisions on FDI?

Explain traditional inventory models, The information technology department...

The information technology department of State University buys paper for its copier machine frequently. The office manager would like to determine the best quantity to order each

Process Layout, Assignment of Process layout of any company

Assignment of Process layout of any company

Compute the movement cost or load, Registration at Southern University has ...

Registration at Southern University has always been a time of emotions, commotions and lines. Students must move among 4 stations to complete the process. Last semester's registrat

Case study on back unopened book for a refund, I recently rented a book and...

I recently rented a book and it turns out that I no longer need to be in the class that requires that book. The book just got here today and I have not opened the package at all. I

Illustrate the strategic positioning tools, Illustrate the strategic positi...

Illustrate the strategic positioning tools? Strategic positioning tools according to Reck and Long: • Passive (as clerical and transaction based) purchasing functions only o

Explain pilot test to generate the variance estimate, If a pilot test revea...

If a pilot test revealed 45% perceived poor service quality, and we decide the interval range is + 10 percent with a 95% confidence level, what is the calculated sample size to con

Construct the control chart, Telephone inquiries of 100 cell phone company ...

Telephone inquiries of 100 cell phone company customers are monitored daily at random.  Incidents of incorrect information or other nonconformities (such as rudeness to customers)

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd