Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Explain coupon rate with semi-annual coupon payments, Genny, Inc. bonds hav...

Genny, Inc. bonds have a 9% coupon rate with semi-annual coupon payments. They have 9 1/2 years to maturity and a par value of $1,000. Compute the value of Genny's bonds if investo

Explain comparable worth, In detail, express your opinion regarding the "Co...

In detail, express your opinion regarding the "Comparable Worth" issue.

LP, SHAYO & Sons is a canning company in Arusha that currently operates two...

SHAYO & Sons is a canning company in Arusha that currently operates two small canning State Mining Corporation (SMC) is establishing a production plan for the current week at its M

Intermittent and continuous operations, Explain intermittent and continuous...

Explain intermittent and continuous operations. Under what type of situation it would be used in automobile industry?

Explain technical proficiency has never been enough, Evaluate the following...

Evaluate the following statement: Technical proficiency has never been enough for professionals to grow beyond the staff level. Do you agree or disagree, and why? In your own words

What are the elements of supply chain management, Q. What are the elements ...

Q. What are the elements of supply chain management? The three elements of supply chain management: • Responsiveness as an example how flexibly and rapidly supply can meet d

Explain the various risks and the affected stakeholders, Minnie Lee is an e...

Minnie Lee is an engineer with a multi-national aerospace company that produces fuel-line components for all types of air and space craft. Minnie discovered a potential defect in a

Work study, What are all the steps involved in work study?

What are all the steps involved in work study?

Explain staff development, Staff Development Please respond to the follo...

Staff Development Please respond to the following: Analyze the different development approaches and discuss which approach (or which combination of approaches) would be most

Explain organization integrate the concept of compensation, Christian World...

Christian Worldview. How might an organization integrate the concept of compensation systems from an internal and external perspective, with an understanding of those same or simil

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd