Service operations managers - left in the dust, Operation Management

Assignment Help:

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.


Related Discussions:- Service operations managers - left in the dust

Explain middle manager helping to implement a new corporate, You are a midd...

You are a middle manager helping to implement a new corporate cost-cutting strategy, and your meeting scepticism, resistance, and in some cases, outright hostility from your subord

Outline the major pros and cons of offer of acquisition, Analyze what the f...

Analyze what the financial manager provided to the management of Comet Skateboards. Imagine a large firm approached Comet Skateboards with an offer of acquisition. Outline the majo

Concepts of collective bargaining process, The United Auto Workers union en...

The United Auto Workers union enters into contract negotiations with the Ford Motor Company in Michigan. What are the three main subject areas the UAW can negotiate with Ford? Prov

States gross national product, States Gross National Product (GNP) Gr...

States Gross National Product (GNP) Gross Domestic Product (GDP) adjusted for foreign earnings.

Manager case, In the table given below the Distribution Manager is expected...

In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul

Explain marketers collect both primary and secondary data, Today's marketin...

Today's marketing research personnel have far greater access to both primary research tools as well as widely published and accessible secondary data. How has the Internet changed

Explain the term organisation structure, Explain the term organisation stru...

Explain the term organisation structure. It is the systematic arrangement of the people doing work for the organisation so as to achieve predecided goals.  This structure is

Explain which an organization can be engaged be engaged, The categories of ...

The categories of global participation in which an organization can be engaged be engaged

Explain importing australian wine to the united states, Food is an integral...

Food is an integral part of understanding different countries, cultures, and lifestyles. In fact, your company is interested in importing Australian wine to the United States. Howe

Describe what the customer''s expectations, Explain what the customer's exp...

Explain what the customer's expectations are concerning the salesperson's attitude toward competition

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd