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QUESTION 1 a. What is CRM? b. Why is CRM important in a service organization? QUESTION 2 What are the various behavioural styles which may be exhibited by a customer
Explain the ethical issues from Peter Johnson''s point of view.
Two Bin Techniques : One of the oldest systems of inventory control is the two bin system, which is mainly adopted to control C group inventories. In the two bin system
QUESTION 1 (a) What is meant by controlling? Why is it needed in organisations? (b) Discuss the different steps in the process of control. What are the essential requirement
Fred, a 17-year employee with Sam''s Sauna, was fired for poor job performance and poor attendance, after accruing five disciplinary penalties within a 12-month period under the co
How organizations like Pepsi response to ethical issues?
Illustrate the wordings of Dale Yoder about performance appraisal? According to Dale Yoder about performance appraisal : The performance appraisal is like “all formal pro
What do you understand by “line balancing”? What happens if balance doesn’t exist?
QUESTION (a) What is Business Process Re-engineering (BPR)? (b) List down any four factors that contribute to the difficulties in implementing BPR (c) Explain the differe
Given the fact that a firm survival depends on its capacity to create value, and value is defined by customers (Day, 1990), marketing makes a fundamental contribution to long-term
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