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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
How is the activity of listening impacted by the particular situation?
Imagine that you just made manufacturing changes to your product so it is now easily recyclable. How would you publicize these changes?
• Describe what the Law Code of Hammurabi reveals about Babylonian culture; consider relations between men and women, slaves and freemen. • Explain whether or not you believe th
Under what conditions is it ethically defensible to outsource production to a developing world where labor costs are lower when such actions also involve laying off long-term emplo
Discuss the legal and ethical issues surrounding Solyndra, the California based solar panel manufacturer. Incorporate two to three specific laws or ethical codes that apply to the
In a cellualr network advancement cells must use the same or nearly the same frequencies for their voice signal channels in order to work properly?
The number of allocated cells a balanced transportation model with 3 sources and 3 destinations should have in order NOT to be degenerate is
Project sponsors within the contractors company have the authority to change the scope of an external customers project as they see fit. Answer Have the authority to change t
Explain Upward Communication. Upward Communication: It moves in the form of feedback from subordinate to the superior. It takes the forms of: - Reports through Subordinat
Question: The fundamentals of Leadership practice are still very much the same as 10 years back but the context has dramatically changed! i. Enumerate the factors in this n
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