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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Miniature replicas are- a) Subsidiaries structured to mirror that of domestic organizations b) Small scale reproduction of each firm to show at office meetings c) Company
1. Identify products which you would expect to be produced by each of the following configurations: project, job shop, and batch and continuous. Answer: Many possible answers:
Collective bargaining replaces management's traditional authority to unilaterally establish terms and conditions of employment with bilateral negotiations. How has the collective b
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Develop a list of some possible entities and attributes located in chill's restaurant database.
What are the challenges of working across boundaries and how can human resources prepare employees to thrive in a boundary-less organization
William Rich is an extremely wealthy entrepreneur who has owned several businesses. William sold some of the businesses while others failed and ended up in bankruptcy. Most recentl
Christian Worldview. How might an organization integrate the concept of compensation systems from an internal and external perspective, with an understanding of those same or simil
It is generally not appropriate to apply control charts to the same data that were used to derive the mean and limits. Why? What are the two possible outcomes if this is done, how
A firm uses a serial assembly system and needs answers to the following- a. A desired output of 900 units per shift (7.5 hours) is desired for a new processing system. The syst
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