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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
What challenges may arise if a U.S. project manager moves to a foreign country to manage a project for 5 years? Discuss specific strategies that the U.S. project manager could use
Ask questpion #Minimum 100 words accepted#
The manager of a regional warehouse must decide on the number of loading docks to request for a new facility in order to minimize the sum of dock costs and driver-truck costs. The
After reviewing the chapter, suggest all possible ways that Scott can prepare herself for career advancement
How can value-chain analysis help identify a companys strengths and weaknesses?
Hidden Markov Models: We discussed an example of determining the most probable state path with the Viterbi algorithm. We also discussed in the class how to calculate the margi
1. What is the role of a CIO in today's global business environment? 2. Dr. Carr presents a good argument in the "IT doesn't matter" reading. Present your view of Carr's central
Does anyone have a screenshot of page 91 so that I can do question 3.14? My book has not come in yet and the eBook trail that I have been using does not have that question in it. I
I have looked at your solution and I still do not understand how you get the numbers put in for flow time from the information given. I understand how to calculate everything after
The table details the task required for an industry to manufacture a fully portable vacuum cleaner. The times are in minutes. Demand forecasted a need to manufacture in a cycle of
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