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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
1. Using a cause and effect diagram (Fish-bone chart), Scatter Diagram, flowchart or Statistical Process control chart, analyze the data and present conclusions. 2. How could th
McDonalds Inventory $128.40Revenue $17, 140.50COGS $ 11943, 70Gross Profit $5,196.80 Wendy's Inventory: $54.40Revenue: 3148.90COGS: 1634.60Gross Profit: 1514.40 A. What were
Remind yourself of the distinction between feasibility, acceptability and vulnerability discussed. Evaluate both technologies using these criteria.
After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine
Assuming you agree with Maslow's "Hierarchy of Needs" how would you use the theory to motivate employees? If you accept theory "Y" assumptions, how would you be likely to motivate
Describe the various types of time-series and associative forecasting models. Which types of organizations are each of these most applicable to, and why?
A quality characteristic has a design specification (in inches) of 0.200 +/- 0.020. If the actual process value of the quality characteristic exceeds 0.200 by the tolerance of 0.02
What do you understand by"line balancing"?What happens if balance doesn''t exist?
Test results from an electronic circuit board indicate that 50% of board failures are caused by assembly defects, 30% are due to electrical components, and 20% are due to mechanica
A hamburger factory produces 40,000 hamburgers each week. The equipment used costs $5,000 and will remain productive for 4 years. The labor cost per year is $9,500. a. What is t
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