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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Obtaining data on the number of households that buy a particular product is an example of which type of marketing research? Explanatory Exploratory Causal Concrete
You are a manager of a Consulting firm, with 25 employees under your supervision. Employee Motivation appears to be slipping as well as employee performance. Employees seem to have
Assume a fixed cost for a process of $120,000. The variable cost to produce each unit of product is $35, and the selling price for the finished product is $50. Which of the followi
What is the advantage of using digits to enter categorical data rather than using words or letters?
Problem- 1) Many Institutional Models: There are a variety of organizational forms that are assumed by the Manipal hospitals for carrying on their work. The Manipal hospitals ca
Suppose a partnership is set up and operated without a formal partnership agreement. What problems might arise?
Which of the following role and attributes do NOT describe the core team members on a project? A. Core team members often make project decisions jointly with the project manager
what are the types of process technologies that can be applied to the problems experienced in registration centers at school and how can they be integrated ?
Developing a Service Strategy - Operations Strategy The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory appro
What are the basic controllable variables of a production planning problem? What are the four major costs? Discuss and explain each variable. Discus and explain each cost.
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