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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
What does the concept of interactive design mean for a service such as the adventure playground described here?
Identify how the changes in the internal envirobnebt affect the Operational Management strategy for a company. For example, what impact are the following factors likely to have on
Paradise land management case study
Explain intermittent and continuous operations. Under what type of situation it would be used in automobile industry?
Item Cost - $7.00 Order Cost - $283.00 Annual Hold - 32% of item cost Annual Demand - 22,100 Average Demand - 442 per week Standard deviation of weekly demand 20 per week lead time
Industrial laundry's failure to protect workers against fall hazards has prompted $70,200 in proposed fines from the U.S. Labor Department's Occupational Safety and Health Administ
Why hr managers, etc. Is a lonely job? How do hr managers cope with stress? What does it take to become a hr manager? Reference and cited
Horizontal integration has benefits to the firms involved. Consider the consolidation in the event-promotion business when Live Nation bought Ticketmaster in 2010. List some spec
18 carpets were observed colsely and the number of defects in their texture was noted.Draw a control chart for the number of defects no.of.defects: 0 1 2 3 4 5 6 no.of carpets: 0 1
Explain Downward communication. Downward communication: It moves downward in an organisation. The formal communication in between a subordinate and superior where the superio
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