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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
Determining Sample Design: All the items consideration in any field of inquiry constitute a universe or population. A complete enumeration of all the items in the populat
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