Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.


Related Discussions:- Reliability - customer satisfaction and service quality

Why evaluate training programs is required by company, What can be done to ...

What can be done to motivate companies to evaluate training programs?

Calculate the percent change in the labor ratios, A department employs 3 ty...

A department employs 3 types of workers: laborers earning $5 per hour, machine operators earning $9 per hour and maintenance workers earning $16 per hour. For a certain job over 2

Force-field analysis - improving productivity, Force-field analysis - Impro...

Force-field analysis - Improving Productivity  Force-field analysis is based on the concept that any given level of productivity is the result of an equilibrium between drivi

Explain most important concepts or knowledge that you gained, 1) Do you thi...

1) Do you think that the ISS Clinic investment in electronic medical records added value for the organization? How would you recommend measuring this "value"? If you do not think t

Explain low level coding in mrp indicates, Q 1 Low level coding in MRP indi...

Q 1 Low level coding in MRP indicates the exact status of each item managed by the system in "real time." Q 2 Which of the following is considered a secondary report in an MRP s

Presentation to describing the data types, Create a 10-12 slide presentatio...

Create a 10-12 slide presentation describing the data types. Include the following in your presentation? Introductory slide? Slide for each data type (containing a definition of th

Explain participatory management style, Leslie Igles is being sent to Irela...

Leslie Igles is being sent to Ireland as the new manager of a local subsidiary of a U.S. firm. She has a participatory management style and is known for her ability to relate to th

Explain if you are picketing your employer for higher wages, If you are pic...

If you are picketing your employer for higher wages and your neighbour is hired to replace you only while you march, the Mackay Doctrine says that, when the strike is over, your ne

Explain advertising budget, The production manager at company XYZ needs to ...

The production manager at company XYZ needs to prepare forecasts of product demand in order to plan for appropriate production quantities. In the past, demand for the product has b

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd