Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.


Related Discussions:- Reliability - customer satisfaction and service quality

Explain typical complaints, Do results from the survey illustrate typical c...

Do results from the survey illustrate typical complaints about teams and specifically about team incentive rewards?

Explain process-improvement efforts, Until the start of the 1980s, most U.S...

Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? Process-improvement efforts Design-qual

Customisation - customers needs for a product, Customisation - Customers Ne...

Customisation - Customers Needs For a Product The ability of the operations system to tailor its outputs to meet special requirements of customers. Vision Express has taken a

Define what are the advantages of financing via the internet, In the What w...

In the What would you do section of your text in section 9, Pam Marrone of AgraQuest, Inc. tapped into Internet sources when she needed additional financing. Be specific and suppor

Explain various types of media that attracted your attention, List five adv...

List five advertisements from various types of media that attracted your attention. Discuss the characteristics that determined your selection

Explain elements necessary for the formation of a business, What are the th...

What are the three elements necessary for the formation of a business contract? What are the six defences to formation of a contract? Illustrate your definitions with examples of e

Corporate social responsibility, explain the concept and practice of corpor...

explain the concept and practice of corporate social responsibility (CSR).

Explain marketers collect both primary and secondary data, Today's marketin...

Today's marketing research personnel have far greater access to both primary research tools as well as widely published and accessible secondary data. How has the Internet changed

Linear programming, A paper mill produces two grades of paper viz, x and y....

A paper mill produces two grades of paper viz, x and y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper in

How to use the financial ratios presented, Which of the three warehouse clu...

Which of the three warehouse club rivals has been the strongest financial performer in recent years? Support your answer with calculations based on the data in case Exhibits 2,6, a

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd