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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
The last 4 weekly values of sales were 80,100,105 and 90 units. The last 4 forecast (for the same 4 weeks) were 60, 80, 95 and 75 units. Calculate the MAD, MSE and MAPE for these
How X control chart is used? X control chart is used with go and not go inspection.
A company has the following forecast demand for the next five months: 1,600, 2,400, 3,200, 2,800, and 2,400. The following information is also available. current
Describe the difference between legal and ethical behaviour in marketing. Give an example of each as it pertains to marketing
Question 1: There is no use in considering non-financial issues when motivating people as many consider that money is the prime and only motivating factor. Discuss this st
Design for manufacturing and assembly delivers product improvements by emphasizing which of the following? Reducing product quality during the assembly process Simplification
Protocols are important in medicine. We use them anytime that a particularly important process needs to be completed in a sequential way for the benefit of our patients. What is yo
When the National Cattlemens Beef Association advertises Beef, Its Whats for Dinner, it is trying to stimulate _____ demand. selective primary derived generic second
1. What is the role of a CIO in today's global business environment? 2. Dr. Carr presents a good argument in the "IT doesn't matter" reading. Present your view of Carr's central
Identify and discuss applicable federal regulations relating to kickbacks
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