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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
When the National Cattlemens Beef Association advertises Beef, Its Whats for Dinner, it is trying to stimulate _____ demand. selective primary derived generic second
Priority Sequencing In sequencing jobs on machines on one the process time of each job and their due dates of delivery are required. A priority rule is then decided upon in or
Explain value chain analysis according to Porter. According to Porter’s value chain analysis: Value chain analysis (VCA) is a position audit element which examines the in
how performance cycle variance can be controlled?
The Hilllcrest Golf and Country Club manager selected a random sample of the members and recorded the number of rounds of golf they played last season. The reason for his interest
What is flexibility?
One group of 20 trainees estimated a total overall monthly cost benefit of $336,000 related to business improvements and showed an average 70 percent confidence level with that est
The following data concerns fuel sales by a distributor and is given in thousands of gallons. A. For each of the cases predict the fuel sales for the next twelve-month period. C
Most organizations possess some formal organizational chart showing the established lines of authority and the division of labour. Generally, formal processes of communication are
The Warehouse Company supplies spare parts for its two plants, Plant A and PlantB. Plant A and Plant B do not have any significant storage space. Hence you want carryminimum possib
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