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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
Use the internet to research how an interviewee or a current employee might negotiate better pay and/or benefits. Consider using a search term like "negotiating pay and benefits" o
Importance of Layout 1. Economic in Handling : Nearly 30 per cent to 40 per cent of the manufacturing costs in accounted for by materials handling. Every effort should ther
Organisation Development - Improving Productivity The objectives of organisation development are to change systems, culture and behaviour in order to improve organisational e
Access - Customer Satisfaction and Service Quality Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy an
Q1. Is changing the organization's domain a feasible strategy for coping with a threatening environment? Can you think of an organization in the recent news that has changed its do
Technology Assessment analyze the basic technology underlying health care information systems and determine the most pressing need for innovation. 2. Explain (with specific example
Determining Operations Strategy - Traditional and Emerging Approaches Three known and acknowledged procedures are presented here: the Hill, Platts and Gregory, and the Slack
1. Describe how you think the hotel's management will: (a) make sure that the way it manage the hotel is appropriate to the way it competes for business; (b) implement any change i
1) Define and discuss the advantages and disadvantages of functional and matrix structures. 2) Define and discuss the advantages and disadvantages of cross-functional teams.
..explain the relationship of capacity and location planning
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