Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.


Related Discussions:- Reliability - customer satisfaction and service quality

Negative feedback in open system, Negative Feedback in Open System A u...

Negative Feedback in Open System A ubiquitous feature of all open systems is feedback. This is necessary for a system to maintain dynamic equilibrium despite being subjected t

Intermediate objective goals, Intermediate objective goals 1. Machine...

Intermediate objective goals 1. Machinery and Equipment: The objectives in the  area of machinery  and equipment  are divided into: Acquisition of machinery and  equi

Merits and demerits of using prepared sales presentation, 1-) Identify a fe...

1-) Identify a feature, an advantage, and a benefit for each of the following products: a camera, a backpack, fat-free ice cream, lawn care service. 2-) What are the advantages

Describe the companys compensation strategy, Briefly describe the company y...

Briefly describe the company you researched, its compensation strategy, best practices they are applying, and compensation-related challenges they are facing.

What is the goal of swot analysis, The goal of SWOT analysis is to ________...

The goal of SWOT analysis is to ________ the organization's opportunities and strengths while ________ its threats and ________ its weaknesses. (a) avoid; neutralizing; correcti

Computer intagration, impact of computer integration in operation managemen...

impact of computer integration in operation management

Explain the communication process used by managers, What should a manager d...

What should a manager do with someone who has high job satisfaction but is a low performer? Describe the communication process used by managers.

Describe system safety working group, You are preparing a Preliminary Hazar...

You are preparing a Preliminary Hazard List (PHA) for a new aircraft, as the System Safety Engineer. Describe 5 (five) credible hazards/mishaps you would include in this list for f

Describe functions you would include in this sswg, As the System Safety Eng...

As the System Safety Engineer for your firm, you are writing a System Safety Working Group (SSWG) charter. List 6 individuals/functions you would include in this SSWG and the reaso

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd