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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
A state department of tourism and recreation collects data on the number of cars with out-of-state license plates in a state park. (The group's position is that more out-of-state p
State the Perpetual inventory control systems Continuous (Perpetual) Inventory Control Systems: Stock levels are continually monitored and reviewed within ‘real-time’ and
what are stra thetegies used in TQM to deal with issue of cost of quality
Visit the site: Wheaton, IL Sanitary District. This tour of a wastewater treatment plant is an example of a high-volume, public project. • How is capacity defined at a wastewate
1. What are Meditech's problems in introducing new products? In manufacturing ALL products? 2. What is driving these problems, both systematically and organizationally? 3. Wh
Can you think of organizations that use a differentiation and low-cost strategies? 2. Specifically, what conceptual steps would you take to get from a differentiation or low-cost s
Ann leases an office in Ted's building for a one-year term. At the end of the period specified in the lease, the lease ends without notice, and possession of the office returns to
Describe what challenges has the European Union Consortium faced in the last 2-3 years
Six Operators are to be assigned to five jobs with the cost of assignment in Rs. given in the matrix below. Determine the optimal assignment. Which operator will have no assignment
1. Think of four different processes by which a bank might supply its customers with cash on demand. Answer: Examples: over-the-counter at branches, by ATM dispensers in shoppin
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