Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Define personal selling techniques be applied at target, How can personal s...

How can personal selling techniques be applied at target? Provide specific examples to support your response.

LP, SHAYO & Sons is a canning company in Arusha that currently operates two...

SHAYO & Sons is a canning company in Arusha that currently operates two small canning State Mining Corporation (SMC) is establishing a production plan for the current week at its M

Explain ideas that would increase sales, Your best friend owns a small chil...

Your best friend owns a small children's clothing store located in the downtown area of a community of 50,000 citizens. Business has been slow the past year due the construction of

Explain steps in the supply process, Examine the steps of the supply proces...

Examine the steps of the supply process in Chapter 4 of the text and identify a project where improvements could be made in one or more of the steps. Would the project have been mo

Explain insufficient to handle the increased workload, A company that produ...

A company that produces pleasure boats has decided to expand one of its lines. Current facilities are insufficient to handle the increased workload, so the company is considering t

Explain wrong dimensions and unevenstitches, Jim's Outfitters, Inc., makes ...

Jim's Outfitters, Inc., makes custom fancy shirts for cowboys. The shirts could be flawed in various ways, including flaws in the weave or color of the fabric, loose buttons or dec

Explain how effective are actions by project managers, Provide two examples...

Provide two examples of current leaders and describe how they demonstrate their leadership characteristics. What separates these characteristics from management techniques? How eff

Abc, Explain in brief the meaning, Steps involved in linear programming pro...

Explain in brief the meaning, Steps involved in linear programming problem formulation with and example

Line balancing, Describe What happens if balance doesn’t exist

Describe What happens if balance doesn’t exist

Explain the employers responsibility, Describe the employers responsibility...

Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd