Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain project management tools for a health care, "Project Management" Pl...

"Project Management" Please respond to the following: •Determine the key characteristics that should be considered when selecting project management tools for a health care organiz

What helps ups to achieve its business objective, How the web site helps UP...

How the web site helps UPS to achieve its business objective?

Explain morale, Explain Morale. Morale: It is a measure of extent whi...

Explain Morale. Morale: It is a measure of extent which level as either high or low of voluntary cooperation illustrated by a individual or a work group and of the intensity

Explain unsecured credit and secured credit, Compare and contract unsecured...

Compare and contract unsecured credit and secured credit, and explain the key differences.

Describe the response of the organization, The issue of fraud must be consi...

The issue of fraud must be considered when managing risk as it could present a major liability to the organization. Fraud is an act that requires an aggressive response and correct

Pdf, types of manufacturing system and layout

types of manufacturing system and layout

Explain the need for management to motivate their employees, Problem 1: ...

Problem 1: Team working is gaining importance in modern organisations. Do you agree that all members of an organisation could be expected to be team players? Discuss with exa

Explain what is the consumer research, What is the consumer research behind...

What is the consumer research behind the growth of Toyota and the brand strategy they have in place? Discuss the brand strength behind Toyota. It is recommended to include the cons

Describe a competitive market entry strategy, Assignment 5: International M...

Assignment 5: International Marketing Plan Imagine that you are a senior manager for one of the following companies: • Apple • Burger King • Nike • General Mills

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd