Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain strategic decision support, Strategic decision support Alignment...

Strategic decision support Alignment of information technology and management goals in healthcare is essential. This alignment assumes that information technology experts be abl

Describe the types of evidence that you would look for, Discuss the types o...

Discuss the types of evidence that you would look for in order to determine whether a needs analysis has been improperly conducted. How would you know? Why?

Project MAnagement, A firm uses three machines in the manufacturing of thre...

A firm uses three machines in the manufacturing of three products: Each unit of product 1 requires three hours on machine 1, two hours on machine 2 and one hour on machine 3.

Patient management, i want to no how they management patient were to start...

i want to no how they management patient were to start up to the end

Explain is herzog a partner in the a1a car wash business, White, Fring, and...

White, Fring, and Pinkman are partners in the operation of the A1A car wash. Without Fring's knowledge, White and Pinkman sold 10 percent of their interest in the business and its

Impact of multinational enterprises to their firm boundaries, Multinational...

Multinational enterprises (MNEs) have an impact far beyond their firm boundaries. Assume you are working for a small firm that supplies a product or service to an MNE. How might yo

Find forecast energy use for spring, An Electric Company estimates its dema...

An Electric Company estimates its demand trend line (in millions of kilowatt hours) to be D = 79 + 0.52 Q, where Q refers to the sequential quarter number and Q=1 for winter 2000.

Explain attack advertising, In 2007, the Cartoon Network was fined for publ...

In 2007, the Cartoon Network was fined for public disruption of the Bostonian transportation system while using a new form of public relations called: Answer > Guerilla advertising

Explain veronique to improve the process, What suggestions would you make t...

What suggestions would you make to Veronique to improve the process?

Research and specific examples of laws into business ethics, Discuss how la...

Discuss how laws tie into business ethics. Support your ideas with research and specific examples of laws discussed in your text. What specifically does the Sarbanes-Oxley Act s

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd