Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Countries that are leading the export import of merchandise, The wtos intl ...

The wtos intl trade statistics is an annual report that provides comprehensive comparable updated statistics on trade in merchandise and commercial services. This report allows for

Explain how would you make a needs assessment, Suppose you were conducting ...

Suppose you were conducting a marketing analysis for a new textbook about technology management. What would you need to know to identify a market segment? How would you make a need

What lead to negative performance, Please explain in the detail the answer ...

Please explain in the detail the answer for the following scenario: You work for a small consulting firm and, like most companies; you are currently facing tight budget constraints

Prepare a paper analyzing an ethical issue, You are to write a paper analyz...

You are to write a paper analyzing an ethical issue (of your choice) in business. You are to identify the key ethical issues and argue a particular ethical position. In your argume

Define ethical responsibilities and social responsibilities, Explain the di...

Explain the difference between ethical responsibilities and social responsibilities of a manager. Please in you own words.

Explain a recruitment process, Describe a recruitment process that would pr...

Describe a recruitment process that would provide a pool of pre-qualified candidates for the seven open trainer positions.

Explain what decision should be made by the optimist, Company must decide h...

Company must decide how many lots of chocolate muffin premix to order for its three stores. Information on pricing, sales, and inventory costs has led to the following payoff table

Why jit is a broad philosophy that pursues three main goals, 1. Identify an...

1. Identify and describe the three zones associated with buffers. Explain your answer in detail. 2. JIT is a broad philosophy that pursues three main goals. What are they? Expla

Explain what types of strategy should including in the plan, Imagine you ar...

Imagine you are creating a marketing plan for a company that will sell kites. As you consider the marketing program, what types of strategy should you consider including in the pla

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd