Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Are there different types of operations systems, 1. Are there different typ...

1. Are there different types of operations systems?  Ans: Yes, characteristics show that manufacturing companies break down into categories as do service organisations. Once the

Lead time - operations management, Lead Time - Operations Management E...

Lead Time - Operations Management Estimated time from release of an order requesting the manufacture or procurement of any item until the time it is available. The lead time (

Explain one example from your professional experience, The process of outso...

The process of outsourcing the creation of a product or a service is a controversial, yet critical strategic decision for many employers. Describe one example from your professiona

Main orientations to the approach and practice of retailing, Explain the fo...

Explain the four major orientations to the approach and practice of retailing.

After working for 30 years, After working for 30 years, Ramjee Somjee Dutt ...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did

Step for construction of string diagram, Step  for construction of string D...

Step  for construction of string Diagram To construct a diagram the  following  steps are required. 1. Step 1 produce a scale map  of the work  area identifying  all machi

Explain linking purchasing to the corporate strategy, Q. Explain linking pu...

Q. Explain linking purchasing to the corporate strategy? Linking purchasing to the corporate strategy Wording of Professor Paul Cousin about, supply chain management is as r

Annual carrying costs per pot are estimated, Garden Variety Flower Shop use...

Garden Variety Flower Shop uses 740 clay pots a month. The pots are purchased at $2 each. Annual carrying costs per pot are estimated to be 30 percent of cost, and ordering costs a

Why needed physicians and licensed independent practitioners, Why do you th...

Why do you think health care organizations are held accountable for ensuring the competence of their physicians and licensed independent practitioners?

Explain what are the minimum and maximum cycle times, An assembly line with...

An assembly line with 17 tasks is to be balanced. The longest task is 2.1 minutes, and the total time for all tasks is 23 minutes. The line will operate for 480 minutes per day. a.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd