Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Management and operations, a. Describe who will be the CEO and his/her qual...

a. Describe who will be the CEO and his/her qualifications/experiences in the product/service industry, including both education and work and other relevant experiences. b. Desc

Calculate the standard time for the job, An  industrial  engineer  has obta...

An  industrial  engineer  has obtained the  following data  in connection  with a  time  study on  the lines  of the Hawthorne  studies  taking  four different  elements  and five

When is the ordering cost decreased, When is the ordering cost decreased? ...

When is the ordering cost decreased? Ordering cost falls while the size of order increases. It is because when the size of order raises for the similar quantity of inventory pu

Net profit margin, Net profit margin: 1. Transportation firm now ...

Net profit margin: 1. Transportation firm now spends 60 percent of the sales revenue it receives in the supply chain, and has a net profit margin of 6 percent. The compan

Explain transnational model, Q1. Is changing the organization's domain a fe...

Q1. Is changing the organization's domain a feasible strategy for coping with a threatening environment? Can you think of an organization in the recent news that has changed its do

Explain low customer contact and are capital intensive, What are companies ...

What are companies that have low customer contact and are capital intensive; yet provide a service, called?

Explain select one and critique its content, Conduct a search of websites t...

Conduct a search of websites that provide Internet presentations. Select one and critique its content, visuals, and the presenter's skills. Make sure to include the URL in your Dis

Explain embedding knowledge, "Embedding Knowledge" Please respond to the fo...

"Embedding Knowledge" Please respond to the following: •Determine the most appropriate way that "sense making" can be applied to health care organizations. Provide specific example

Explain law enforcement offices fire fighters, Tha Americans with disabilie...

Tha Americans with disabilies act that employees make reasonable accommodations for individuals with disabilts. How might this requirement affect law enforcement offices fire fight

Explain how can mexico production help us, How can Mexico production help U...

How can Mexico production help US manufacturers bring back some/most? of their Asia offshoring activities?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd