Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Describe what is meant by a franchise, Question: a) What is a strategy...

Question: a) What is a strategy? b) Describe what is meant by a franchise. c) Henry Fayol put forward 6 primary functions of management. State the 6 functions and brief

Explain disadvantages of free international trade, What are the benefits an...

What are the benefits and disadvantages of free international trade for the United States? Illustrate your answer with examples.

Work study, What are all the steps involved in work study?

What are all the steps involved in work study?

Assess the vital of completing post-project reviews, Assess the importance ...

Assess the importance of completing post-project reviews, and determine what project documentation must be updated as the result of the review meeting. Discuss the risks associated

Explain the chocolate raw material safety stock christian, Christian runs a...

Christian runs a small chocolate shop. He manages his chocolate raw material using a periodic review system. Daily demand has a mean of 100 pounds and standard deviation of 10 poun

What kinds of gatekeepers in the organization required, What kinds of "gate...

What kinds of "gatekeepers" in the organization might be especially helpful to you in your position as a department supervisor?

Explain organizational strategy is analyze organizations, Organizational St...

Organizational Strategy is Critically evaluate information from core business functions to enhance organizational knowledge, how would you assess your mastery of this competency?

What is ethical leadership, Give an example of ethical leadership. What are...

Give an example of ethical leadership. What are the characteristics of ethical leadership? And why do you think ethical leadership is important.

Explain benefits of using qualitative and quantitative data, Compare and co...

Compare and contrast the benefits of using qualitative and quantitative data collection methods as they apply to organizational development (OD).

Explain development of a strategic plan, What are the primary external orga...

What are the primary external organizational considerations for the development of a strategic plan? Which consideration is the most important? Why?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd