Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain unethical for advertisers to pitch products, Do you feel it's uneth...

Do you feel it's unethical for advertisers to pitch products to patients and students in this fashion? why?

Describe find the shortest route from node 1 to node 6, Find the shortest r...

Find the shortest route from Node 1 to Node 6. From Node To Node Distance 1 2 150 1 3 200 2 3 100 2 4 200 2 5 50 3 4 350 3 5 300 4 6 100 5 6 100 Which Answer is it? 300 450 550 650

Explain income wages, Robert and mar Lou have 3 children they income wages ...

Robert and mar Lou have 3 children they income wages total 25,764.39 there federal income tax withheld was 3,580.31 social withheld was 1,082.10 medical tax was 373.58 what form sh

Define mass customization, Lands End will custom fit the Marinac jacket and...

Lands End will custom fit the Marinac jacket and make it with additional features, such as thumb loops, underarm ventilation slits, and a key clip, when you order from LandsEnd.com

Define the information security issues facing the government, Evaluate: Eva...

Evaluate: Evaluate the information security issues facing the government and identify its three biggest concerns. Application: Demonstrate how the government can use authentication

Describe the three fundamental principles of statistical, Explain the three...

Explain the three fundamental principles of statistical thinking. Use an example from either your personal life or a work process to illustrate

Location strategy, Location Strategy It is difficult  to set  down ru...

Location Strategy It is difficult  to set  down rules whereby the problem  of facilities  location  can be  programmed but  there  are a number of factors which  should be  c

Explain build the pilot project and then make a decision, Dan Reid, chief e...

Dan Reid, chief engineer at New Hampshire Chemical, Inc., has to decide whether to build a new state-of-art processing facility. If the new facility works, the company y could real

Presume semi-annual coupon payments, What is the yield to maturity of a 16-...

What is the yield to maturity of a 16-year bond that pays a coupon rate of 8% per year, has a $1,000 par value, and is currently priced at $916? Round your answer to the nearest wh

Explain the leadership styels of freed hammond, Identify the leadership sty...

Identify the leadership styels of freed Hammond and May Allison. Apply several of the leadership models to the case, such as the contingency model and the Hersey Balanced situation

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd