Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain one aspect of minimizing litigation, Dedication of resources within...

Dedication of resources within an organization is Answer an indication of stockholder involvement. An unification of global resources under the parent company. One aspect of minimi

Describe how to create a work breakdown structure, Final Paper The final si...

Final Paper The final six to eight page paper must demonstrate understanding of new learning in the field of project management. It is mandatory to have research from the classroom

Explain what types of strategic plans must shoemaker make, Kathryn Shoemake...

Kathryn Shoemaker established Grandmothers Chicken Restaurant in Middleburg five years ago. It features a unique recipe for chicken,just like grandmother used to make.The facility

Explain companies doing acquisitions and mergers in future, Based on your r...

Based on your research of the United and Continental Airline merger, evaluate the challenges experienced during the merger and the resulting impact to the business. Assess the effe

Explain higher level of economic performance, Can someone help me figure th...

Can someone help me figure this one out? Which firm will have a higher level of economic performance? a) A firm with valuable, rare, and costly to imitate capabilities competing in

Why companies are more interested in using intangible assets, Companies are...

Companies are now more and more interested in using intangible assets and human capital as a way to gain an advantage over competitors. True False

Define the five-component model of an information system, Explain the five-...

Explain the five-component model of an information system. How can you use them?

Why insufficient to handle the increased workload, A company that produces ...

A company that produces pleasure boats has decided to expand one of its lines. Current facilities are insufficient to handle the increased workload, so the company is considering t

Explain what is its default risk premium, The real risk-free rate, r*, is 2...

The real risk-free rate, r*, is 2.5%. Inflation is expected to average 2.8% a year for the next 4 years, after which time inflation is expected to average 3.75% a year. Assume that

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd