Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

What are the advantages accrue to training evaluation, What advantages accr...

What advantages accrue to training evaluation that measures return on investment (ROI)? What are some of the obstacles to implementing ROI measures, and how can they be overcome?

Explain is the value of the educational programming, Is the value of the ed...

Is the value of the educational programming provided to hospitals and schools worth the price of the commercial messages that accompany it?

Explain yellow pages listed a funeral home under what, In 1980 the Yellow P...

In 1980 the Yellow Pages listed a Funeral Home under what

Explain management principles applicable to organizing, The American Red Cr...

The American Red Cross has been asked to oversee the clean-up efforts in Japan after the earthquake and tsunami that occurred in March 2011. Analyze the management principles appli

Explain annualized holding period return on investment, You buy a 5 year bo...

You buy a 5 year bond with a 8% coupon rate, a YTM of 8% and a $80,000 face value. What will your annualized holding period return (HPR) on this investment be if you hold the bond

Explain managers have satisfied when making these decisions, To what extent...

To what extent do you think Verwaayen and other top managers have satisfied when making these decisions?

Devise a regression equation and predict the profitability, Consider the ta...

Consider the table below. This time, the historical profitability of eight locations is listed in the table. Devise a regression equation and predict the profitability of a new sit

Explain appropriate to use mrp and just-in-time, Discuss the market and man...

Discuss the market and manufacturing requirements that make it appropriate to use MRP and Just-in-Time.

Explain who are gmcs target market, What programs does GMC Company have for...

What programs does GMC Company have for the less advantage and children? What grade would you give this program and why? Who are GMCs target market, age, gender, income and race

What are the disadvantages of ethical relativism, What are some of the adva...

What are some of the advantages and disadvantages of ethical relativism as an ethical philosophy for business managers? Do you agree with the basic "relativism" rationale justifyin

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd