Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain the two main types of financing, How have globalization and informa...

How have globalization and information technology created new opportunities for entrepreneurs? Describe current demographic trends that suggest new goods and services for entrepren

Evaluation techniques in plants, what are the rcording techniques used in p...

what are the rcording techniques used in plants as a part of their evaluation method,with the help of data generate the charts?

Explain how do you define strategy, • How do you define strategy? • Have...

• How do you define strategy? • Have you ever held a position that had direct responsibility for strategy formulation or execution? • What was your role in strategy for that

Describe scenarios and contingency plans, Ok need a little help in arrangin...

Ok need a little help in arranging these in the right order 1-5 Select measures and targets Set strategic goals Hold operational reviews Implement single-use plan Define scenarios

Plant layout, what are the factors affecting plant layout

what are the factors affecting plant layout

Explain who are the key stakeholders of global green usa, Who are the key s...

Who are the key stakeholders of Global Green USA? As an advisor to its CEO, Matt Peterson, what would point some possible conflicts among the key stakeholders' interests and what s

Explain a star product is one that, A star product is one that A) in the...

A star product is one that A) in the growth stage but has a low market share B) Has negative to low earning characteristics C) Continues to increase market share even at t

What are the terminal course objectives, Class, looking back over the Termi...

Class, looking back over the Terminal Course Objectives for this course, what are you looking forward to learning more about throughout your education and career?

Supply chain with demand, Southern Fresh has decided to make a policy that ...

Southern Fresh has decided to make a policy that every product will receive enough shelf space to ensure that 98.75 percent of customers will find that their first choice is availa

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd