Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Public Administration, Is the city management form of government better tha...

Is the city management form of government better than the mayor and council form of government?

Force-field analysis - improving productivity, Force-field analysis - Impro...

Force-field analysis - Improving Productivity  Force-field analysis is based on the concept that any given level of productivity is the result of an equilibrium between drivi

Design of a website for a tertiary educational institution, Question: T...

Question: The importance of having a properly designed website cannot be overemphasized. Poor user interface design is often the reason why so many websites are never used. Gen

Ppc in mass and flow production system, PPC in Mass and Flow Production Sys...

PPC in Mass and Flow Production System Continuous  production  is the  specialized  manufacturing  of identical  articles on which  the equipment  is  fully  engaged. Continuo

Explain levels of management by management skills, Explain levels of Manage...

Explain levels of Management by Management Skills. Management Skills needed successful manager, be categorized as given below: Technical skill refers to the pro

Explain b2b marketing, Is B2B marketing really any different than B2C marke...

Is B2B marketing really any different than B2C marketing? Many believe that B2B marketing may actually be much more manageable than B2C marketing. How do you feel about that percep

Explain what organization sets standard for frame relay, What organization ...

What organization sets standard for frame relay? a. ITU b. IEEE c. IETF d. FCC

Find project labour hours and cost and what profit amount, Midway through t...

Midway through the project your design and production people realize that a 75 percent improvement curve is more appropriate. What impact does this have on the project labour hours

Influence of the product life cycle - operation strategy, Influence of the ...

Influence of the Product Life Cycle - Operation Strategy The influence of the product life cycle on operational performance objectives are: The life cycle curve shown in th

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd