Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain internal resources and capabilities, Analyze Procter & Gamble's (Ca...

Analyze Procter & Gamble's (Case 8) resources and capabilities as well as its structures and systems. Internal resources and capabilities. How should P&G's strengths be leverage

Explain what is nominal damage, What is the difference between compensatory...

What is the difference between compensatory damages and consequential damages? Provide at least one relevant example of each that was not included in your textbook. What is nominal

Explain individual employees and improve cooperation, How can a pay for per...

How can a pay for performance system increase motivation of individual employees and improve cooperation?

Explain characteristics of a mature group, Identify and discuss the four di...

Identify and discuss the four distinguishing characteristics of a mature (well-functioning) group. Give an example of a mature group you have participated in and the application of

Define what is span of management, Define what is span of management. S...

Define what is span of management. Span of Management termed as the number of subordinates working under a manager.

How is service separated from the person who gives this, How is service sep...

How is service separated from the person who provides the service? Services frequently cannot be separated through the person who gives the service: a. Every time the servic

The owners it person has alerted him to several problems, The graphic desig...

The graphic design shop where you work as the Account Manager is doing well. Just last year, the owner hired three new designers and a receptionist, bringing the total number of em

Explain free speech or false advertising, "Free Speech or False Advertising...

"Free Speech or False Advertising" Please respond to the following: •From the case study, determine if Nike engaged in commercial speech, or if its statements were political or soc

Explain displayed letter strokes in centimetre, Assume you are going to giv...

Assume you are going to give a presentation to about 30 people in a medium sized room. In order to maximize the contrast, you used black letters on white background in your slides.

Explain hoosier burger context-level data-flow diagram, Using the book Esse...

Using the book Essentials of Sustem Analysis and Design Read the Hoosier Burger scenario on the text and address the following (you only need to complete parts a through c) in a

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd