QUESTION

Instruction- Read the following case study and answer the questions below

On a Saturday night at one in the morning Mr and Mrs Samuel, repeated guests of Marriott groups, were awaken by knocks on their door. It was the room service boy with a bottle of champagne and a hot delicious meal in hand. Mr Samuel thanked and returned the boy as he did not order anything. On the last day when the guests were doing the check out procedures, to their surprise they found the bill of the order that they had not passed and delivered on their account

In relation to the case study above critically discuss the four processes of problem solving and decision making