Processes and customer involvement, Project Management

Assignment Help:

Processes and Customer Involvement

Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product.  The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.

Self  Service : This  can be explained with  the help of following  example for example morning  store  in Delhi  started a new trend in buying  groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.

Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example  Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it.  The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers.  This of option has implications both in product as well as process design decisions.

Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies.  Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.


Related Discussions:- Processes and customer involvement

Project management functions, Project Management Functions Let us now d...

Project Management Functions Let us now discuss the project management functions. Project management process consists of five core functions to utilise resources to accomplish

Types of information collected when undertaking competitor, S is enrolled o...

S is enrolled on T Company's management development programme.  Although S has a financial background, the aim of the management development programme is to help him to gain a bett

Elements of craft, Elements of CRAFT It reads the load summary (the nu...

Elements of CRAFT It reads the load summary (the number of loads carried between pairs of department), the costs for per unit load per unit distance for the handling of materi

What is organizational culture, Question: (a) What is organizational c...

Question: (a) What is organizational culture? (b) What are the two major characteristics of parent organization that affect Projects? (c) Identify and Explain the dif

Flow charts, Flow Charts Flow chart is the most familiar tool to unders...

Flow Charts Flow chart is the most familiar tool to understand processes. It is used to identify a sequence of events in a process. Using flow charts require six deliberate act

Benefits of value management over entire project lifecycle, Question: (...

Question: (a) Project Value Management has gained significant acceptance in different fields of business and is regarded as a useful tool for promoting project sustainability

Linear programming methods of line balancing, Linear Programming Methods of...

Linear Programming Methods of Line Balancing Assume that a job is broken down into elements tasks and the total duration of all such tasks is 28 minutes. The cycle time i, e,

Use of operational approach in development process, Q. Use of Operational a...

Q. Use of Operational approach in development process? It has been defined as the application of scientific methods, technology and tools to operation of system with optimum s

Selection criteria for product, Selection criteria for Product ...

Selection criteria for Product One or few standard products Large volume of production of every item over considerable period of time. Possibility of time an

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd