Process for improvement in an organization, Project Management

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Question:

(a) The underlying reason for benchmarking is to learn from best practices and implement them in your organization in an attempt to improve your business processes and thereby easily increase your competitiveness for survival .Discuss

(b) The building blocks of TQM are; processes, people, management systems and performance measurement.

Briefly describe the importance of these four blocks in the process for improvement in an organization.

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