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1. Objective ( Theme ) : Continuous quality improvement at every level at every place and at every stage.
2. Approach :Management involvement and leadership, Empowering staff team work and action research.
3. Scale : Every one working in the organization is involved including suppliers and customers.
4. " Standard : Do it Right First Time Every Time "
5. Measure : Customer satisfaction ( internal and external ).
6. Philosophy : Prevention of defects and not detection and correction ( prevention oriented approach ).
7. Tools: Commitment participation , motivation, education, and training organization development quality system.
Question: (a) Joseph Moses Juran, the famous quality management consultant, put forward the concept of breakthrough sequence. (i) Explain what is a breakthrough. (ii)With
Introduction to Risk Management Let us begin with defining Risk. Risk, is an integral part of the business scenario, and can be termed as a potential event that can have opport
Risk Management in the TQM Framework Total Quality Management (TQM) is one of the widely used project management technique or approach. TQM mainly concentrates on process m
PARTICIPATIVE MANAGEMENT IN LIBRARIES MANAGEMENT: Like most other organizations, libraries and information centres have the dual social responsibility of satisfying the needs
doing research for six sigma
Illustrate the examples of Work and Cost breakdown structure, which can aid budgeting planning? Illustrations of how WBS or CBS can aid budgeting planning: • Staff hours for
Question: (a) Why is project monitoring important? (b) Outline the aspects you would check in a project monitoring meeting? (c) What corrective actions can be taken in th
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The Board of FF Supermarket is examining the company's current market position. As part of the review, the Board has asked for an analysis of industry competition to be undertaken
Define the concept of Program Management Process As we learnt in the previous section Program?s process depends mostly on the characteristics of the product/service offered by
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