Performing Quality Assurance

Quality assurance is the process of providing confidence that the project will satisfy  the  identified  quality  standards.  It  is  performed through  out  the project. Before the development of ISO 9000 Series, the activities that fall under quality planning were a part of quality assurance.

Often quality assurance is provided by a Quality Assurance Department. There  are  two  types  of  quality assurance.  Internal  quality  assurance  is provided to the project management team and to the organisation management. External quality assurance is provided to the customer and others who are not actively involved in the project work.