Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Explain what is the difference among lead time and lag time, Remember that ...

Remember that once you start linking tasks in the Gantt chart, changes might become more cumbersome. What are some tools or techniques that you can use to save yourself some hea

Explain what implications does that fact have for managers, The resource-ba...

The resource-based model identifies four criteria that firms can use to evaluate whether particular resources and capabilities are core competencies and can, therefore, provide a b

How conduct an analysis of american apparel, Conduct an analysis of America...

Conduct an analysis of American Apparel. Assess American Apparel's vertical integration, global strategy, and diversification. Compare American Apparel's approach to Google's

Explain expected learning curve, A time standard was set as 0.20 hour per u...

A time standard was set as 0.20 hour per unit based on the 50th unit produced. If the task has a 90 percent learning curve, what would be the expected time of the 100th, 200th, and

Implementation of the cost of quality, Question: What are different con...

Question: What are different conditions which a company has to make sure before the implementation of the Cost of Quality? Description/Definition of cost of Quality • The

Describe what is the productivity, A local market research firm has just wo...

A local market research firm has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each

Explain the economic order quantity, Question 1 In a net change MRP system ...

Question 1 In a net change MRP system requirements and schedules are considered rigid and never updated. Question 2 the customer grace period is a time-span having some specifie

Non-registered investment assets, They have set up two TFSAs for long-term ...

They have set up two TFSAs for long-term savings. One has a balance of $10,123 ($10,000 contributions, $123 in interest income for one year ). These funds are currently earn

Construct the control chart, Telephone inquiries of 100 cell phone company ...

Telephone inquiries of 100 cell phone company customers are monitored daily at random.  Incidents of incorrect information or other nonconformities (such as rudeness to customers)

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd