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QUESTION 1
(i) Outline the importance of good body language at work.
(ii) Elaborate on its importance while dealing with clients. Answer with examples.
QUESTION 2
Explain how to resolve interpersonal conflicts during counselling. Support your answer with examples.
QUESTION 3
(i) What are the different types of listening that you should take into consideration while counselling?
(ii) Elaborate on the ten fundamental guidelines of effective listening skill.
inportant banafits of business communission
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Procedure of export under diferred pymey
QUESTION 1 (a) Rationalising procedures and redesigning business processes are limited to specific parts of a business. New information systems can ultimately affect the design
The last 30 years has witnessed substantial reduction in the level of tariffs applicable by nations members to the WTO. However, this has also been accompagnied by a rapid prolifer
Knowing your Learning Patterns is important primarily because (Points : 1)
QUESTION (a) Business meetings vary in their type, purpose and style and the need to run effective meetings is nowadays more intense than ever. Describe the different types of
Define the scope of total quality management in brief. Scope of TQM: Total Quality Management is a system approach to quality within all spheres of organisation. It impli
Employee or Customer Safety: Worn out equipment is likely to fail at any moment and these failures can cause injuries to the workers working on those equipments. Products such
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