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Operation Management functions
Operations Management has many functions to carry out the transformation procedure efficiently. The function incorporates various roles which are interdependent though which can be grouped under five major headings:1. Product: The role of operations management is to make sure that the product is manufactured as per stipulation and the plan.2. Plant: In order to make the product, plant and equipment is requisite operations management has to think that the plant meets specifications and is in keeping with the needs.3. Process: There are many manners of producing the product and operations management has the duty of selecting the best manner.4. Program: The production programme makes sure that the schedule of production is met.5. People: Production based on people and their skills and motivation. Operations management has to make sure that skilled and motivated workers are obtainable.
Interaction - Service Process Matrix Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at
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