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negative message, English, Other Subject

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i need to write a negative message here is the case:

You''re one of the owners of a small human resources temp agency: A-1 Accounting Personnel. You and a fellow graduate of Boston University ( a human resources specialist) started the business yourselves, and it has grown to include over 100 regular clients. One of your newest clients is Surridge Accounting. You were glad to add this client-it looked like they''d be hiring your employees for temp work fairly regularly. Furthermore, Surridge would need a variety of employees, from accounting clerks to full-service accountants

However, today you receives an email from Omar Gunew, the officer manager at Surridge, complaining that the accounting clerk (Gewn Olorud) you sent isn''t meeting his expectations.
He''s requesting a new worker and no charge for the four days that Gwen has already worked for his company. In his email he complains that Gwen made errors in some client tax forms he asked her to fill in. When you talk to Gwen ( who had worked for your agency for over a year with no previous complaints) she confirms that (after three days of doing routine accounting clerk tasks) she was asked to actually help complete client tax returns- something she has no experience with and has never been asked to do before as an accounting clerk. She says she was nervous about it, but the compliant was clearly so overloaded in the busy tax season that she was willing to try to help out. She confirms that her lack of experience led to errors in the forms.

Like many agencies, you offer a guarantee to clients: if they are dissatisfied with one of your employees, they may request another and not be charged for the first one. Obviously such a guarantee comes with limits so that companies can''t just get free workers at your expense. These limits are not only clearly explained in the information package given to all new clients, but they''re part of the contract the clients sign.

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