List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Two Questions, 2. You have been assigned to make a long-term sourcing decis...

2. You have been assigned to make a long-term sourcing decision for a raw material you will purchase. There is only one supplier of this raw material. You estimate that you need 60

Explain traditionally non-user input environment, To what extent should end...

To what extent should end users be involved in the design of a database? How have our ideas of agile development environments affected this traditionally non-user input environment

Explain opportunities that have inspired change in business, Generate and d...

Generate and discuss examples of problems and opportunities that have inspired change in business today

Explain estimate of the dates of the milestones, You are in charge of organ...

You are in charge of organizing a dinner-dance concert for a local charity. You have reserved a hall which will seat 30 couples and have hired a band. Develop a scope statement for

Explain healthcare organizations perform marketing, Identify two ways that ...

Identify two ways that healthcare organizations perform marketing related data capture that do not violate any regulatory stipulations. Analyze and discuss how these might change

Find what is the maximum profit, The Outdoor Furniture Corporation manufact...

The Outdoor Furniture Corporation manufactures two products, benches and picnic tables, for use in yards and parks. The firm has two main resources: labor and redwood. A linear pro

How investment to double, To the closest year, how long will it take a $200...

To the closest year, how long will it take a $200 investment to double if it earns 7 percent interest? How long will it take if it earns 18 percent?

Describe the various stages in team development, Question 1: (a) Descri...

Question 1: (a) Describe the various stages in team development. (b) What are the characteristics of an effective work team? Question 2: (a) Define Leadership. (b)

North west corner rule, advantages and disadvantages of north west corner r...

advantages and disadvantages of north west corner rule

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd