List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Mba program has a high emphasis on ethical decision, Why do you think the c...

Why do you think the capstone course for the MBA program has a heavy emphasis on ethical decision making?

Process charts - process design, Process Charts - Process Design The ...

Process Charts - Process Design The process flow chart is probably the most commonly used means of recording, and comes in several variants. Each of them uses some, or all, o

Define criteria that considered to perform the project, One of the most imp...

One of the most important aspects of managing risk for a project is to accurately define the size of the project. Determine the criteria that must be considered to perform the proj

Describe difference between significance and meaningfulness, What is the di...

What is the difference between significance and meaningfulness? Which one is more important to experimental results and why do you think so?

Simulation, Which of the following probability distributions cannot be simu...

Which of the following probability distributions cannot be simulated ?

Explain ethical for employers to use information technologie, Is it ethical...

Is it ethical for employers to use information technologies to extend work into employees home lives?

How davis teaches supply chain management, Professor Davis teaches a course...

Professor Davis teaches a course in supply chain management at North Texas State University. She is scheduled to give her class of 32 students a final exam on the last day of exam

Describe specific strategies, What challenges may arise if a U.S. project m...

What challenges may arise if a U.S. project manager moves to a foreign country to manage a project for 5 years? Discuss specific strategies that the U.S. project manager could use

Explain a set of circumstances consider disciplinary action, Describe a set...

Describe a set of circumstances under which you might legitimately consider disciplinary action for a chronic complainer.

Explain advantages and disadvantages of membership, Define the use of regio...

Define the use of regional trade organizations in international business. Identify the Regional Trade Organization of which the United States is a member. What are some of the adva

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd