List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Key performance objectives of operation strategy, Key Performance Objective...

Key Performance Objectives of Operation Strategy There is broad consensus that supports the view that operational competitive priorities which satisfy customers such as price

Comparison of market based and resource-based approach, Comparison of Marke...

Comparison of Market Based and Resource-Based Approach to Operations Strategy Since Porter's assertions, there has been a recognition that traditional strategic management has

Define the important feature of collective bargaining, Define the important...

Define the important feature of collective bargaining. The important feature of collective bargaining is give and take.

Mean value - statistical aspects of variability, Mean value - Statistical A...

Mean value - Statistical Aspects of Variability The arithmetical mean value (µ, mu) of the measurements can be readily calculated, as follows. Let the class mid- point values

Operations challenges in an organization, 1. Choose an organisation with wh...

1. Choose an organisation with which you are either interested or familiar (you could select to look at an area of your own or you could look at another organisation where informat

Explain democracy of goods, The concept of the "democracy of goods" means w...

The concept of the "democracy of goods" means what? 1. Fill in the blanks: By Mistake, someone left spaces unfilled in the status report below. a. Please complete the report

Explain the scope of an external customers project, Project sponsors within...

Project sponsors within the contractors company have the authority to change the scope of an external customers project as they see fit. Answer Have the authority to change t

Compute total amount spent organize your list by room, Can someone help me ...

Can someone help me with this budget? You are given a budget of 10,000 to furnish and decorate you off campus apt. You have chosen global theme your job is to find items from a

Explain a technique that uses a series of probability, A technique that use...

A technique that uses a series of probability distributions and then transforms them into various risks is called: Answer Probability estimating Monte Carlo simulation

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd