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1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.
Answer:
1. The starting point of the service is different, the customer had added three further steps and given them considerable weight
2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider
3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider.
4. The point of payment is not highly rated by the provider but is from the customer's perspective.
Productivity in the Service Sector We know that the challenges for operations managers in future will lie in increasing the productivity of the service sector. As agriculture
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what are the disadvantages of operation management?..
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A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000 with variable cost at $30 p
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Wang Distributors has an annual demand for an airport metal detector of 1,400 units. The cost of a typical detector to Wang is $400. Carrying cost is estimated to be 20% of the uni
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