List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Design methods, Computer-Aided Design is one of the techniques used by Rega...

Computer-Aided Design is one of the techniques used by Regal Marine in the manufacturing of boats. With the aid of examples, critically discuss FIVE (5) techniques that are import

Manufacturing sector - operation strategy, Manufacturing Sector - Operation...

Manufacturing Sector - Operation Strategy 1. Manufacturing has become a global industry with worldwide markets and worldwide suppliers  2. Goods becoming commodity items -

Explain car rental agency that calculates rental charges, Create a project ...

Create a project for the local car rental agency that calculates rental charges. The agency that calculates $15 per day plus $0.12 per mile. Form: Use text boxes for the customer n

Explain legal and ethical behaviour in marketing, Describe the difference b...

Describe the difference between legal and ethical behaviour in marketing. Give an example of each as it pertains to marketing

Explain average inventory level, 1. Custom Computers, Inc. assembles custom...

1. Custom Computers, Inc. assembles custom home computer systems. The fan assemblies needed are bought for $24 each and are ordered in quantities of 1500 units. Annual demand is 75

Explain formulate a marketing mix plan, Formulate a marketing mix plan for ...

Formulate a marketing mix plan for a travel agency by constructing a minimum of three marketing objectives and goals for each of the marketing mix components, product, price, distr

Production & Purchasing Managements, Hierarchical planning in operations/Pr...

Hierarchical planning in operations/Production managemnt and the types of time frames in each hierarchy?

Explain how many mocha latte coffees would be forecast, 4.31 Coffee Palace'...

4.31 Coffee Palace's manager, Joe Felan, suspects that demand for mocha latte coffees depends on the price being charged. Based on historical observations, Joe has gathered the fol

Explain web-based appraisal systems, What do you think are the pros and con...

What do you think are the pros and cons of using a web-based appraisal systems?

Develop a spreadsheet model as well corresponding data table, The circulati...

The circulation manager of The New York Times in State College, PA is trying to decide how many copies of the upcoming Sunday edition of the paper to order so as to meet the demand

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd