List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain understanding of human behaviour, Explain understanding of human be...

Explain understanding of human behaviour. Understanding of Human Behaviour: Understanding human behaviour is significant for any one dealing along with human resources. This

Offer a list one of the seven management tools, List one of the seven manag...

List one of the seven management tools and discuss how they might be used in developing a new product.

World competitive merit for the manufacturing of goods, The regime in China...

The regime in China has been known to manipulate it currency creating a competitive a world competitive advantage for the manufacturing of goods. Evaluate the impact to the U.S. ma

Explain human resource management legal issues, Submit Apple, Inc.'s Human ...

Submit Apple, Inc.'s Human Resource Management Legal Issues related to Apple, Inc.'s HRM Strategic Workforce Improvement Plan project

Explain relevance in the departmentclosing decision, Toon Town Toy Company ...

Toon Town Toy Company is considering the elimination of its Packaging Department. Management has received an offer from an outside firm to supply all Toon Town's packaging needs. T

Operations system, what is operations system? explain the process of operat...

what is operations system? explain the process of operations system?

Define critical path, Define Critical Path. Critical Path: Computatio...

Define Critical Path. Critical Path: Computation of Earliest and Latest Values of the events of the specified network is as follows:-  Event              EOT

Explain how many dollars should you convert to shillings, (Shillings) You a...

(Shillings) You are traveling abroad and have only American dollars with you. You are currently in the capital but you will soon be heading out to a small town for an extended sta

Application of transportation models, Application of Transportation Models:...

Application of Transportation Models: 1. Transportation  Management  solution allow  importers exporters  and logistics providers to  manage the spiralling costs associated wi

Relationship among analysis and planning and implementation, Analyze the re...

Analyze the relationship between analysis, planning, implementation, and control. Provide an example of a product or service that flows through this relationship. Break down the pr

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd