List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain what entry mode would you use, You are the Vice-President for Inter...

You are the Vice-President for International Development of a small U.S. pharmaceutical company (located in Emeryville, California) which specializes in the development of new medi

Explain develop an aggregate production plan, ABC Company, a manufacturer o...

ABC Company, a manufacturer of roofing supplies, has developed monthly forecasts for roofing tiles. The forecasted demand and the expected production days for months March to Augus

Modern global business environment, Describe briefly, major opportunities f...

Describe briefly, major opportunities for an organisation operating in a modern global business environment.   There are several significant opportunities for an organisation o

Explain flowchart uses symbols to represent, A process flowchart uses symbo...

A process flowchart uses symbols to represent which of the following?

Explain what are the impacts of culture on motivation, What are the impacts...

What are the impacts of culture on motivation? Are all cultures motivated by the same thing? Is there a slant in the research? Is there a theory you believe would work across cultu

Explain salary will the inducement comprise, Existing salary for managers i...

Existing salary for managers is 45,000 euros (58,567 US DOLLARS) PLUS BONUSES. AVERAGE SALARY FOR MANAGERS IN RANGE IS 60,000 EUROS (78,090), NO BONUSES. Recommendations must inclu

Contents of an operations strategy , Contents of an Operations Strategy  ...

Contents of an Operations Strategy  The contents of an operations strategy is the policies, plans, performance targets which the organisation wishes to achieve. To determine

Explain web based training, What are some of the various opportunities that...

What are some of the various opportunities that automation has afforded, such as: telecommuting; remote work arrangements; teleconferencing; web based training etc.? What you see a

Benchmarking - performance and productivity measures, Benchmarking - Perfor...

Benchmarking - Performance and Productivity Measures Benchmarking is the practice of comparing business practice and in particular performance between companies. It has become

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd