List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain can the baker sue kristina for payment of the cake, Kristina places...

Kristina places an order for a cake on Flowers bakery's web site. She then calls the baker to tell him that she will pay him $1000 for the specially designed cake if he will guaran

List the five styles of leadership are situational, The five types of leade...

The five types of leadership styles are most applicable in certain situations. Discuss the applicability of each of the five types in project leadership situations and its usefulne

What is matrix organisation, What is Matrix organisation? Ans: A Mat...

What is Matrix organisation? Ans: A Matrix organisation is a combination of Project and functional organisation.

Explain matrix organization isn''t working, Your company's matrix organizat...

Your company's matrix organization isn't working; decisions are taking too long and it seems to you that instead of best solutions you're getting compromises. As CEO what would you

Explain exponential smoothing adds a percentage, Exponential smoothing adds...

Exponential smoothing adds a percentage (called) of last period's forecast to estimate next period's demand

Describe testing for honesty, "Testing for Honesty" Please respond to the f...

"Testing for Honesty" Please respond to the following: From the case study, determine what ideals, obligations, and effects must be considered in using psychological tests as pre-e

Explain standard and superior materials, 4 Which of the following best desc...

4 Which of the following best describes the materials the company uses to make its footwear? a Synthetic fibers, waterproof polyesters, microfibers, rubber, and metal eyelets

Describe what order quantity is optimal, The manager of a car wash received...

The manager of a car wash received a revised price list from the vendor who supplies soap, and a promise of a shorter lead time for deliveries. Formerly the lead time was four days

Explain the appropriate marketing-mix strategy, Marketers traditionally cla...

Marketers traditionally classify products on the basis of characteristics: durability, tangibility, and use (consumer or industrial). Discuss the appropriate marketing-mix strategy

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd