List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain the principle helps in judgment, Your responses should be well-roun...

Your responses should be well-rounded and analytical and should not just provide a conclusion or an opinion without explaining the reason for the choice. For full credit, you need

Explain differentiation and low-cost strategies, Can you think of organizat...

Can you think of organizations that use a differentiation and low-cost strategies? 2. Specifically, what conceptual steps would you take to get from a differentiation or low-cost s

Describe ethical responsibilities, Explain the difference between ethical r...

Explain the difference between ethical responsibilities and social responsibilities of a manager. Please in you own words

Draw the five performance objectives to show actual service, Chart the five...

Chart the five performance objectives to show the differing expectations of club members and casual flyers and compare these with the actual service delivered.

Explain matrix organisation, Explain matrix organisation. Matrix Organ...

Explain matrix organisation. Matrix Organisation: it is used when an organization has to handle a variety of projects, varies from small to large. While a pure project struct

Explain relationship between planning and organizing, Fully describe relati...

Fully describe relationship between planning and organizing. Explain how the controlling function does or does not relate significantly to the planning function.

Initiate an organizing campaign for the technical employees, 1) Company A w...

1) Company A wants to discourage unionization through the United Technical Workers of America. True or False: In order to do so, it can initiate an organizing campaign for the Tech

Explain lean approach to supply chain management, Does a Vendor Managed Inv...

Does a Vendor Managed Inventory system support a "lean" approach to supply chain management? Explain

Explain quantitative risk so important in risk mitigation, Why is quantitat...

Why is quantitative risk so important in risk mitigation? Explain how you have seen this in action in life or in your organization.

Define conditions which exist globally that are contributing, Please answer...

Please answer both questions fully to have points awarded, Thanks! Decreasing the Incidence of CVD" Please respond to the following: 1. Propose the steps that might be taken

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd