List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain repeat a signal form router to a workstation, On a 100BaseT Etherne...

On a 100BaseT Ethernet network, what is the maximum number of hubs that can be used to repeat a signal form a router to a workstation? a. 1 b. 2. c. 3 d. 4

Line balancing, Describe What happens if balance doesn’t exist

Describe What happens if balance doesn’t exist

Qualitative and quantitative justification, 1.  Maggie Company produces a l...

1.  Maggie Company produces a light fixture with the following unit costs:   Direct Materials: $2 Direct Labour: $2 Variable Cost: $3 Fixed Cost: $2 UNIT TOTAL COST: $9   The

Explain to inspire maximum performance, Many writers have stated that effec...

Many writers have stated that effective objectives should be- A. Broad - to cover many dimensions of the business B. Measurable - to track progress C. Unachievable - to in

What are generally accepted accounting principles, Yvon, an accountant, is ...

Yvon, an accountant, is charged with negligence by Zesty Sauce, Inc., a client. Yvon may successfully defend against the claim if she can show that (Points : 2) scienter was lackin

Define performance appraisal, Define performance appraisal. Performanc...

Define performance appraisal. Performance Appraisal:   It is a systematic and impartial assessment of an employee's performance on the job, along with a view to discovering ho

How feedback either promoted, How feedback, Goals Competence, and motive ha...

How feedback, Goals Competence, and motive has have either promoted or stunted performance in your own experiences at work.

Network design, 1. What is meant by the level of threshold service of a lea...

1. What is meant by the level of threshold service of a least-cost system?

Objectivise and benefits of work study, Objectivise and Benefits of Work St...

Objectivise and Benefits of Work Study Objectivise of Work Study a)Provide more and improved physical means to motivate the workers. b)Improve the basic process by resear

Explain penetrated market, Which market do customers who have purchased and...

Which market do customers who have purchased and are driving Audi automobiles represent? a. Target market b. Available market c. Potential market d.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd