List the interesting gap between consumer & service provider, Operation Management

Assignment Help:

1. Look at the above table and list the interesting gaps which you observe in the 'scripts' between consumer and service provider.

Answer:

1. The starting point of the service is different, the customer had added three further steps and given them considerable weight 

2. Greeting the client is not seen as important by the customer but is given greatest importance by the provider 

3. Conversation during the haircut is not rated by the customer but is rated very highly by the provider. 

4. The point of payment is not highly rated by the provider but is from the customer's perspective.

 


Related Discussions:- List the interesting gap between consumer & service provider

Explain organization integrate the concept of compensation, Christian World...

Christian Worldview. How might an organization integrate the concept of compensation systems from an internal and external perspective, with an understanding of those same or simil

How meet small towns daily requirement, Determine how to minimize the numbe...

Determine how to minimize the number needed to meet small towns daily requirement

Explain what lessons learned other companies, • What lessons learned other ...

• What lessons learned other companies (in vastly different industries) could take away from the innovative practices at Holden. Provide specific examples to support your response.

Why knowledge is vital supervisor''s tactical planning, Why should a first-...

Why should a first-line supervisor understand the organization's objectives? Why is this knowledge important to the supervisor's tactical planning?

Explain project activity including personal time, A cost estimate for a giv...

A cost estimate for a given project activity is $6,300; this cost estimate does not factor in personal time. Assuming that an allowance for personal time is 9.5%, the total estimat

Explain how you would mitigate each risk identified, Imagine you are consid...

Imagine you are considering opening a specialty pet store in your area. Create a list of the five most significant risks that you must address prior to making your decision regardi

Operations function in an organisation - method study, Operations Function ...

Operations Function in an Organisation - Method Study  A procedure that has stood the test of time in the study of work entails six steps (often referred to by the acronym, SR

Explain first-line supervisor understand the organization, Why should a fir...

Why should a first-line supervisor understand the organization's objectives?

Explain what causes conflict in organizations, What causes conflict in orga...

What causes conflict in organizations? Many of the organizational behaviour topics that have been addressed in the class thus far include the opportunity for conflict to emerge. Fo

Explain units of output per dollar of input, A hamburger factory produces 4...

A hamburger factory produces 40,000 hamburgers each week. The equipment used costs $5,000 and will remain productive for 4 years. The labor cost per year is $9,500. a. What is the

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd