QUESTION

a) List 5 factors affecting productivity

b) List 3 factors affecting productivity which are controllable at company's or project level and 2 factors affecting productivity which are controllable at national level only

c) Explain the difference between performance and conformance specification for a piece of equipment you intend to purchase through competitive bidding

d) List 5 quality characteristics for services

e) Explain, giving details, how you would improve productivity in the procurement cycle

f) How would you ensure (throughout the procurement cycle) that you get the expected quality of a product you have ordered from abroad?

g) Total Quality Management (TQM) will greatly benefit an organization. Explain how it will affect the contract administration process (from award of contract to final certification and payment)

h) How would the adoption of the Lean Concept affect the warehousing function?