Question 1:

(a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation.

(b) Differentiate between transformed resources and transforming resources. Use appropriate examples to illustrate your answer.

(c) Show the strategies an organisation may use to adjust capacity to meet demand.

Question 2:

(a) Determine the JIT (just-in-time) philosophy of operations.

(b) Show how JIT evolved into a system of continuous improvement.

(c) Suppose you are aiming to develop your company into a JIT company, discuss the key issues you would look for in your suppliers.

Question 3:

(a) Explain what is meant by e-commerce.

(b) Discuss the importance of e-commerce in product design.

(c) The Internet is revolutionizing the way companies do business. Explain how organisations use the Internet to meet requirements for quick and accurate delivery.