KPI for Second Stage Implementation

These KPIs deal along with the quality of the relationship among a supplier and a user (customer). They are significant to potential customers while they request information or ask to be linked to the network. Commercial transactions among a company and a customer may be categorized as follows:

• Connection to the network - time frame;
• Price associated with the supply - tariff schedule;
• Customer query response - turn around time to pick up the phone call;
• Meter reading;
• Accuracy of estimated bills;
• Accuracy and timeliness of actual bills;
• Meter testing;
• Billing anomaly reduction and rectification; and
•  Payment arrangement.