b) An knowledge and awareness of multiculturalism may foster improved communication because:

• Employees can communicate better with one another in order to achieve organisational objectives(goals)
• Conflict caused by misunderstandings can also be evade, thereby enhancing effective communication flows
• An understanding of diverse cultures can prevent awkward situations (see Box 4.7b for some examples)
• Opportunities for communicating worldwide marketing messages are enhanced
• Any psychological barrier between different groups of workers is isolated, thereby promoting enhanced formal and informal communications and encouraging a more harmonious workplace
• Workers might feel more accepted (a sense of belonging) and this security can also foster improved communication and cooperation.