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Key Performance Objectives of Operation Strategy
There is broad consensus that supports the view that operational competitive priorities which satisfy customers such as price, variety, quality and delivery speed and reliability are the core competencies in an operations strategy. Adam and Swamidas (1989), Anderson et al (1989), Hill (1993). Similarly the effectiveness of the organisation's business strategy is closely linked with the decisions which relate to performance objectives and operations structure and architecture. See the two following tables.
Suggested success factors for typical services
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Historical Development of Operations Management Evidence of formal management of operations can be traced back as far as the Babylonian kingdom of Hammurabi, around 2100 BC bu
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