Key Performance Objectives of Operation Strategy

There is broad consensus that supports the view that operational competitive priorities which satisfy customers such as price, variety, quality and delivery speed and reliability are the core competencies in an operations strategy. Adam and Swamidas (1989), Anderson et al (1989), Hill (1993). Similarly the effectiveness of the organisation's business strategy is closely linked with the decisions which relate to performance objectives and operations structure and architecture. See the two following tables.

Suggested success factors for typical services