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QUESTION 1
A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and explain in detail the objective of 6 of them.
QUESTION 2
Most organizations within the Public Sector in Mauritius do not offer quality service to their customers as compared to their counterparts offering the same services in the Private Sector. Compare two such organizations of your choice (one each from the Public and Private Sectors) giving the reasons for the performance of each party in each major process of the service. What is your recommendation to improve Public Sector performance?
Telecommunication Technologies: Telecommunication today involves microprocessors, digitization of information (audio, video and text) and its transmission across communication
"Managing is guiding human and physical resources into dynamic organizational units which attain their objectives to the satisfaction of those served and with a high degree of mora
Steps of Organisational Change Organisational change is characterised by a set of actions that may cause a strategic shift in its functioning or a change in processes, tasks an
Need and Purpose The personnel of an organisation play the most vital role by converting all the other resources into tangible products and services.. Therefore attention to
Primary Sources These are materials, which are the most authentic and original. They usually take the form of a a monograph, journal article, dissertation, report or a paten
Materials Handling Devices Materials handing devices are of three types: a. Lifting and lowering devices ( vertical movement) b. Transporting devices( horizontal move
Question 1: As a procurement manager of the public sector, discuss the factors that you will consider in the implementation of an e-Procurement system. Question 2: (i).
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
Subject classification: A Compound Subject is a basic subject when it has at least one focus, or has at least an aspect, i.e., it has a basic facet and one or more isolate
Definition of Quality Quality can be simply defined as the measure of excellence. When a product is manufactured, the customer always looks for its quality, features
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