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QUESTION 1
A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and explain in detail the objective of 6 of them.
QUESTION 2
Most organizations within the Public Sector in Mauritius do not offer quality service to their customers as compared to their counterparts offering the same services in the Private Sector. Compare two such organizations of your choice (one each from the Public and Private Sectors) giving the reasons for the performance of each party in each major process of the service. What is your recommendation to improve Public Sector performance?
DMAIC process DMAIC was introduced by Motorola to help improve the business processes and also to increase the profitability. It can be defined both as a methodology
Reading room -Reader Activity Area in library building-library management The reading room should be located nearest ° to the document collection concerned. The minimum readin
Indexing and Abstracting Services: While the compilation and publication of an indexing and abstracting service in itself is an information service, many publishers of these s
State the distinguishing features of literature as a mode of language use by citing examples?
Question: You have just been appointed as the new rector of Visionary Secondary School with 30 teachers and 400 students. This is your 1 st job as rector and you want to succe
QUESTION 1 SWOT Matrix is one of the principal tools for strategic analysis. Referring to this matrix- (a) Explain what you understand by internal analysis (b) Explain wh
QUESTION 1 Explain the meaning of organizational and cultural diversity Why is it important for us to be sensitive to and aware of cultural diversity within your workplace?
LIBRARY COOPERATION Libraries have many things in common. The processes and practices in several libraries are similar. Even the problems of management and services are commo
Conditions for adopting force account List of the situation where you can utilise force account is mentioned below: Works are small or in remote locations where mobilis
Purpose and Objectives of Binding : Unlike private collection, books in libraries are to be used by successive groups-be it a public library or an academic library-and hence n
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