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QUESTION 1
A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and explain in detail the objective of 6 of them.
QUESTION 2
Most organizations within the Public Sector in Mauritius do not offer quality service to their customers as compared to their counterparts offering the same services in the Private Sector. Compare two such organizations of your choice (one each from the Public and Private Sectors) giving the reasons for the performance of each party in each major process of the service. What is your recommendation to improve Public Sector performance?
Nature of Entries to be Filed We have noted that catalogue entries are either word entries or notational entries. In a dictionary catalogue they are word entries. In a classi
The receiving and shipping department for WXS Inc. has the worst safety record in the company. Falling, lifting, impact injuries are common in this department. As the Director of W
The Nature of Knowledge It is indeed quite difficult to identify useful knowledge among the pool of knowledge in an organisation. Knowledge is a critical asset that needs
Library Journal: Publishes quarterly lists of scientific, technical and medical books announced for publication by publishers. The third category of review sources is d
Problem 1 Over the last 30 years, there have been important developments in the evolution of mass media (Wilson and Kidd, 2010). Describe four ways in which mass media has evol
Machine Readable Catalogue: The past ten years have witnessed a great change in cataloguing practice with the increasing use of computers and network communications. Catalogui
Activities of a Binding Division: Identification and preparation of materials for binding Recording of all such materials requiring binding Specification of the sty
Problem: a) Authentication is the mechanism whereby a system securely identifies their users. Authentication system provides answers to the following questions: - Who is t
Binding section in library building in library management This section is generally located in the basement or some other obscure area. Machinery, material and equipment for m
ACQUISITION DEPARTMENT: Libraries are organised into units / departments / sections based on the functions that they are expected to perform. Acquisition Department (=AD) is o
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