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QUESTION 1
A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and explain in detail the objective of 6 of them.
QUESTION 2
Most organizations within the Public Sector in Mauritius do not offer quality service to their customers as compared to their counterparts offering the same services in the Private Sector. Compare two such organizations of your choice (one each from the Public and Private Sectors) giving the reasons for the performance of each party in each major process of the service. What is your recommendation to improve Public Sector performance?
Question 1: (i) What are corals and coral reefs? (ii) Illustrate with the help of a diagram the schematic representation of a coral polyp. (iii) Marine tourism is growi
How do advertisers try to use group influence? Can you find any specific examples and describe the relevant theory of group behavior and influence?
Question 1: You have just been appointed as Food & Beverage Controller of a major Food & Beverage operation within a medium-size hotel. Explain in detail the various areas you
Although tourism has brought economic benefits, it has significantly contributed to environmental degradation, negative cultural and social impacts and habitat fragmentation. Tour
Question 1 Write a long note on the various kinds of listening 2 Write a note on non-verbal communication and the categories of non-verbal communication
Branding started because companies wanted their services and products to be distinguishable from the generic dross of others and prepare an asset for the company. This is still the
Organizational Communication This is the study of communication within companies, which fits well as a subset of corporate communication because it is enabled to the company to
Question 1: It is believed that: « Effective management of the people dimension of change requires the five key phases that form the basis of the ADKAR model ». Describe car
The majority of the queries/questions that LIS personnel will have to deal with are about subjects. An answer to such a query, in whatever form it may finally be presented to suit
QUESTION 1 (a) Explain the steps involved in Strategic Planning Process. (b) Using the different components of a mission statement, write a model mission and vision statemen
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