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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Question 1: (a) Explain what you understand by corporate identity. (b) What are the elements that constitute a Corporate Identity? (c) What is included in A Corporate Ide
Psychological and Sociological Measurement: Psychological Measurement mainly makes use of psychological tests and inventories. Psychological test is an instrument desig
QUESTION When a company is forming long-term outsourcing relationship with another company, the foundation of the success of the venture is a good contract management (a) Wh
Question 1: (a) The accident rate of two companies of similar size and producing identical product is found to differ. Explain possible reasons for this difference. (b) Th
statistics are not mainly the records of the past but they are useful in the planing of the future. Discuss the statement and explain the role of statistics in economic planning.
Q. Can FCA assist in setting up unit-based fees ("pay-as-youthrow")? Yes. FCA can be a helpful means in developing fair and equitable service fees. It also allows communities i
Hacker Hacker is one who delights in having an intimate understanding of the Internet workings of a system or computers and computer networks in particular.
INFORMATION GENERATION PROCESS: Information is the product of different human activities and events. Activities are undertaken by individuals or by organisations in pursuance
Question 1: (a). Outline the major elements which make up the i) Macro (External) environment. ii) Micro (Internal) environment. (b). Discuss five methods that can be use
Question: The following diagram shows a C.P.A.-network modeling the stages in the construction project. Each arc is labeled with the letter denoting the activity it represents
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