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Identifies Users of HR Services
1. Identifies at least 3 users of HR services internal to your organisation and for each of them at least 2 key needs
2. Explain how HR can ensure the needs of these 3 service users are prioritized effectively
3. Identifies at least 3 methods of communication appropriate to employees at different levels
4. Describes the key components of effective service delivery including building and maintaining good relationships, handling and resolving complaints, dealing with difficult customers, timely service delivery, budget implications and continuous improvement.
Discuss Labour Welfare measures used for employees in an organization
CHANNELS OF COMMUNICATION Figure : (a) A general example, (b) Example in an education lab. Note: unrestricted path of communication ........................
Question 1: Elaborate on five fundamental differences between the public sector and the private sector that influence how human resources are managed. Question 2: Expla
Social Information Processing Model Employees adopt behaviors and attitudes in response to the social cues of others by whom they have to contact. This means that an employee's
Objectives After reading this unit you should be able to: 1. List means of communication stating when each would be appropriate, 2. Recognize and produce suitable written
Training for different employees : The employees who are to be trained can be of different types and each type would require different types of training. 1. Unskilled workers
Electrical Checks : Each piece of equipment that uses mains electricity should have its plug, cable, and fuse checked at least once a year, and you must keep a record of the check
METHODS AND TECHNIQUES OF PERSONNEL PLANNING Planning and policy making are the two sides of the same coin. They are complementary and supplementary to each other. A policy i
Recruitment and Selection Recruitment is the procedure of locating and encouraging potential applicants to apply for present or anticipated job opening. The selection procedur
Thus a job specification contains information on personnel characteristics that are believed to be necessary for the performance of the job. It is therefore sometimes referred to a
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