How to use approximation formulas for your calculation, Operation Management

Assignment Help:

The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.
How long, on average, does a customer have to wait (before a representative picks up his or her call)?


Related Discussions:- How to use approximation formulas for your calculation

Explain supply chain activities, Compile a list of major system life-cycle ...

Compile a list of major system life-cycle activities. For each activity on the list, try to find the related supply chain activities. Present your finding in a table with the syste

Explain what are the issues management, What are the issues management of S...

What are the issues management of Starbucks needs to address? Analyze and evaluate the issues identified. Recommend a set of actions management should take to address the issues th

Porter''s value system shows the organisation, Porter's value system shows ...

Porter's value system shows the organisation in terms of      The value chains of suppliers, channels and the customer.

Explain consumer price index, What are some characteristics and provisions ...

What are some characteristics and provisions of the cost of living escalator clauses and wage reopener arrangements that are part of the unions' efforts to adjust to the lack of de

Explain what factors might inhibit hrd managers, What factors might inhibit...

What factors might inhibit HRD managers from developing a strategic planning approach to training? How might these factors be overcome?

Must adobe establish a policy for granting flexible work, Should Adobe esta...

Should Adobe establish a policy for granting flexible work schedule? If yes what might that policy contain?

Explain important to understand the categorical imperative, Duty is the pri...

Duty is the primary view of this ethical position. It will be important to understand the categorical Imperative and that reason or rational thought must drive this theory. As you

LEAN STNCHRONIZATION, what are the wastes and how to overcome them?

what are the wastes and how to overcome them?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd