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The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.How long, on average, does a customer have to wait (before a representative picks up his or her call)?
Specifications for a part for a DVD player state that the part should weigh between 24.4 and 25.4 ounces. The process that produces the parts has a mean of 24.9 ounces and a standa
What are the advantages and disadvantages of financing via the internet?
Identify and discuss factors that can increase the size and complexity of the information system structure (beyond those discussed in the text). •Make at least three recommendation
Carlos enjoys wearing women's makeup. One day, he wears mascara and lipstick to work, causing quite a stir in his workplace. He disobeys a direct order from Christine, his employer
1. What are the causes of the quality problems on the Greasex line? Display your answer on a fishbone diagram. 2. What general steps should Hank follow in setting up a continuou
The injection moulding department of a company that operates 24x7 uses an average of 20 gallons of special lubricant per day. It takes two weeks for an order of lubricant to be del
a budget is using which manager who is using spreadsheet software to prepare department budget is using which managerial skills according to Katz/1.human/ 2.technical/3.conceptual/
1. Compare and contrast each of the five organizational structures from your reading (functional, divisional, matrix, team-based, and virtual network). 2. If you were to choose
Ques: What do you consider to be the challenges facing operations managers today? 1. Interfacing with other managerial functions 2. Dealing with increased rates of change
What is meant by mass customization? How can market conditions and consumer desires affect customization? Explain any price considerations that must be factored into the mass custo
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