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The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.How long, on average, does a customer have to wait (before a representative picks up his or her call)?
Why do firms engage in FDI when alternatives such as exporting and licensing are available? How do location-specific advantages influence organisational decisions on FDI?
What do you understand by “line balancing”? What happens if balance doesn’t exist?
1. Why is some knowledge of accounting necessary to succeed in business? Provide examples. 2. Name some of the major stock exchanges where securities are traded. Describe the ch
The Swiss pharmaceutical global corporation Hoffman-La Roche has made a major breakthrough in the relief of a serious disabling disease that affects 3 percent of the world's popula
Provide a brief introduction on all steps involved in Procurement process? 1. Purchase requisition or purchase Indent. 2. Floating the purchase enquiry/tender. 3. Receiving quot
Scheduling techniques are designed to disaggregate the master production schedule into time-phased daily or hourly activities. A detailed production schedule must include when and
Discuss the four types of process strategies and give an example of each. Also, please share any personal industry experiences (if any) with each process strategy.
FiredUp, Inc is a small business owned by Curt and Julie Robards.Based in Brisbane, Australia, FiredUp manufactures and sellsFiredUp, a light-weight camping stove. Recall that Curt
what are the factors affecting plant layout
Base on the case study: Weldon Hand Tools; how would the layout need to be adjusted as demand for this and similar products builds up?
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