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The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.How long, on average, does a customer have to wait (before a representative picks up his or her call)?
Compile a list of major system life-cycle activities. For each activity on the list, try to find the related supply chain activities. Present your finding in a table with the syste
What are the issues management of Starbucks needs to address? Analyze and evaluate the issues identified. Recommend a set of actions management should take to address the issues th
Porter's value system shows the organisation in terms of The value chains of suppliers, channels and the customer.
how can i explain about evolving operating system?
What are some characteristics and provisions of the cost of living escalator clauses and wage reopener arrangements that are part of the unions' efforts to adjust to the lack of de
What factors might inhibit HRD managers from developing a strategic planning approach to training? How might these factors be overcome?
Should Adobe establish a policy for granting flexible work schedule? If yes what might that policy contain?
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Duty is the primary view of this ethical position. It will be important to understand the categorical Imperative and that reason or rational thought must drive this theory. As you
what are the wastes and how to overcome them?
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