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The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.How long, on average, does a customer have to wait (before a representative picks up his or her call)?
what is production and operation management?
Develop a competency model of a job held by a friend, spouse or partner
How do you think planning in today's organizations compares to planning 25 years ago? Do you think planning becomes more important or less important in a world where everything is
Role or Forecasting in capacity Planning The marketing department plays a major role in providing demand forecasts based on which both long term as well as short term capacity p
Determine the sample standard deviation(s) for the following data: 7, 9, 2, 0, 1, and 5. s = 2.805 s = 3.266 s = 2.927 s = 3.578
Scheduling - Aggregate Planning Meaning and Definition Scheduling may be defined as the assignment of work to the facility with the specification of times ,and the sequence
Explain limitations of budgets. Limitations of Budgets : (i) Since budget is based on calculates approximately, that is, estimated sales, estimated business conditions and
In what way can contract manufacturers consider themselves service providers? Hasn't Nike been doing this for years? What's the difference?
Goggle's Strategy 2010: Which of the five competitors seem strongest against Google? Weakness? What is your assessment of overall industry attractiveness?
"Regulatory Organizations" Please respond to the following: • Evaluate the effectiveness of JCAHOs recommendations for emergency preparedness. Discuss which recommendations should
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