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The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.How long, on average, does a customer have to wait (before a representative picks up his or her call)?
Tools and Techniques of Layout Planning Various techniques are available for planning the layout. The most commonly used techniques is the use of two dimensional templates. O
Explain methods of 'On - the Job Training' for Managers. Methods of 'On - the Job Training' for Managers : (i) Experience: In this method a person who is to do something a
Why is the internet often depicted as a cloud on network diagrams?
Service is the last activity in the Value Chain. Explain how service adds value to a business products and customers.
Why is information technology such an important element when entering into a VMI agreement? Explain using examples from Eka Chemicals and Interfast.
What is queuing theory in operation management? Queuing theory is usually seems a branch of operations management since the results can be used to plan for resources require
A firm plans to begin production of a new small appliance. The manager must decide whether to purchase the motors for the appliance from a vendor for $7 each or to produce them in-
Problem 1: Team working is gaining importance in modern organisations. Do you agree that all members of an organisation could be expected to be team players? Discuss with exa
Describe what challenges has the European Union Consortium faced in the last 2-3 years
Please give a detailed explanation for the answer for the following scenario: You are a division manager of a manufacturing facility that produces waste? Water that must be treated
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