1. A simulation model goes one step further than possible with analysis tools, because it can show how the process performs ____________ over time.

2. A(n) ____________ is a method where a group of people, knowledgeable about the process and its disconnects, propose ideas for change in a rapid-fire manner.

3. ____________ is a continuous, systematic procedure that measures a firm%u2019s products, services, and processes against those of industry leaders.

4. Once the benchmarking team has collected the data, the ____________ phase of the benchmarking study can begin.

5. The bursar%u2019s office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate. This is an example of ____________ .

6. ____________ is based on comparison of processes with a direct adversary in industry.

7. ____________ involves using an organizational unit with superior performance as the ideal for other departments.

8. The American company that has changed the way the business world looks at benchmarking and knowledge sharing is ____________.