"Managing is guiding human and physical resources into dynamic organizational units which attain their objectives to the satisfaction of those served and with a high degree of morale and sense of attainment on the part of those rendering service" "American Management Association".

(a) Robert Katz stated that managers within organizations need to have the competence and specific skills, in order to increase the probability of management's success, explain the three basic skills that managers need to have.

(b) Discuss the various functions which constitute the process of management.

(c) With reference to the four common theories of management, explain the principles that guide the observations of :

i. Scientific Management as per F.W.Taylor's observations?

ii. The principles explaining the "Behavioural approach" to management.