Explain what changes in culture are needed at the plaza inn, Operation Management

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1. How could the Plaza Inn develop a collaborative strategy? Develop a specific plan.

2. How could technology help solve the problems at the front desk? Explain what you propose very specifically and clearly. Please do not give round-about general answers.

3. What changes in culture are needed at the Plaza Inn? Be specific and refer to chapter 10 information for this question.


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