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Q. Explain the formulation of a customer service strategy?
i. Customer service segmentation:
It involves identification of the different segments of the organization's customer base
ii. Cost -to-serve analysis:
Organizations need to analyze their current customer service delivery cost structure.
iii. Revenue management:
It involves determining the market share and the price premium impact of the behavioral responses of the customer segments for the different service levels.
Good day! Is it possible to find multiple locations using Center of Gravity Method? Regards, Anna.
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#question Tom Rich and Joe Miser have an e-checking/savings account at the eKU bank. Both Tom and Joe had $5000 in their account at the start of the calendar year 2013. Both have
notes
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