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Q. Explain the formulation of a customer service strategy?
i. Customer service segmentation:
It involves identification of the different segments of the organization's customer base
ii. Cost -to-serve analysis:
Organizations need to analyze their current customer service delivery cost structure.
iii. Revenue management:
It involves determining the market share and the price premium impact of the behavioral responses of the customer segments for the different service levels.
dentify the five Rights of Procurement (b) Five Rights are also termed as procurement mix. Using appropriate examples, discuss the difficulties for procurement practitioners to ac
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Problem 1: (a) Discuss briefly the main key tasks of a typical strategy process. (b) Explain the importance of strategic tools that may assist to carry out each task.
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Good day! Is it possible to find multiple locations using Center of Gravity Method? Regards, Anna.
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