QUESTION 1

We do not understand people from other cultures as readily and intuitively as people from our own culture. But, cross cultural communication management helps organization members to gain better understanding of other cultures and of the consequences of people from different cultures working together. Outline and explain any three techniques of cross cultural communication management.

QUESTION 2

(a) Describe the term communication and briefly explain the different elements of the communication process.

(b) Levels of communication process refer to the level of complexity in which communication occurs, mainly in terms of number of people involved. Identify and explain any three levels of communication which might occur within a society.

QUESTION 3

Explain the following:

(a) Ethnocentrism

(b) Culture shock

(c) Individualism Culture