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Q 1 The capability index (Cpk) calculates the percentage of items being produced within specifications.
Q 2 Design quality in products refers to the degree to which a product or service design specifications are met.
Q 3 A process that is in six-sigma control will produce no more than two defects out of every million units.
Q 4 ISO 14000 is primarily concerned with environmental management.
Q 5 It is impossible to have zero variability in production processes.
Defining Operation Management Operations performance Function of operations Evolution of operations management E-business Integrated value c
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ind a scholarly journal article reporting on one or more of the following techniques: business analytics, dashboards, decision support systems, predictive analytics, or supply chai
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