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Think of a class you've taken in the past. What standards of performance did your professor establish? How was your actual performance measured? How was your performance compared to the standards? Do you think the standards and methods of measurement were fair? Were they appropriate to your assigned work? Why or why not?
If a pilot test revealed 45% perceived poor service quality, and we decide the interval range is + 10 percent with a 95% confidence level, what is the calculated sample size to con
Explain main considerations while designing the organisation structure. While designing the organisation structure, there are two major considerations: - Differentiation an
An 8 hours work measurement study in a plant reveals the following : Units produced= 320 nos. Idle time = 15% performance rating-= 120% . allowances = 12% of normal time. De
Johnson Industries received a contract to develop and produce four high intensity long distance receiver/transmitters for cellular telephones. The first took 2000 labour hours, and
Discuss innovative and creative ways to use the patient ID bracelet containing a bar-code representation of the patient's ID and a bar-code scanner that could lead to improved qual
The following data concerns fuel sales by a distributor and is given in thousands of gallons. A. For each of the cases predict the fuel sales for the next twelve-month period. C
You have been working for some time at Unique Shoes, a local shoe store that specializes in unusual shoe designs and custom fitting. Currently, customers come to the store to selec
Quality systems must be owned and managed by the executive team as a strategic tool
What is the supply chain terminology? Supply chain terminology: • Upstream refers to processes which arise prior to an organisations supply stage. • Downstream refers to
Access - Customer Satisfaction and Service Quality Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy an
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