Explain employee types, Operation Management

Assignment Help:

After an all-night study session the day before their last final exam, four first-year MBA students decide to stop for some much-needed coffee at the campus Starbucks. They arrive at 8:30am and are dismayed to find a rather long line. Fortunately for the students, a Starbucks executive happens to be in line directly in front of them. From her, they learn the following facts about this Starbucks location:

There are 3 employee types:

• There is a single cashier who takes all orders, prepares non-beverage food items, grinds coffee, and purs drop coffee.

• There is a single frozen drink maker who prepares blended and iced drinks.

• There is a single espresso drink maker who prepares espressos, lattes, and steamed drinks.

There are typically four types of customers:

• Drip coffee customers order only drip coffee. This requires 20 seconds of the cashier's time to pour the coffee.

• Blended and iced drink customers order a drink that requires the use of a blender. These drinks take on average 2 minutes of work of the frozen drink maker.

• Espresso drink customers order a beverage that uses espresso and/or steamed milk. On average, these drinks require 1 minute of work of the espresso drink maker.

• Ground coffee customers buy one of Starbucks' many varieties of whole bean coffee and have it ground to their specifications at the store. This requires a total of 1 minute of the cashier's time (20 seconds to pour the coffee and 40 seconds to grind the whole bean coffee).

Customers arrive uniformly at the following rates from 7am when the store opens until 10am when the morning rush is over, with no customers arriving after 10am: Drip coffee = 25/hr, blended and iced drink = 20/hr, espresso = 70/hr, and ground coffee = 5/hr.
Each customer spends on average 20 seconds with the cashier to order and pay. About 25% of customers order food, which requires an additional 20 seconds of the cashier's time. While waiting in line, the students reflect on these facts and ask themselves:

a. What is the implied utilization of the frozen drink maker? (round to 2 decimal places)

b. Which resource has the highest implied utilization? (Enter either: Cashier, Frozen, or Espresso)

c. From their conversations with the executive, they learn that Starbucks is considering a promotion on scones, which will likely increase the percentage of customer ordering food to 30%. How will this affect the implied utilization of the cashier? (answer this as the new utilization only, in percent, rounded to one decimal place, do not include % sign)


Related Discussions:- Explain employee types

Explain organization''s structure and culture, Why would an organization ch...

Why would an organization choose a corporate level strategy to expand its value-creation activities beyond its core domain? Discuss how an organization's structure and culture migh

Transaction Processing Systems, Discuss the organization structure and oper...

Discuss the organization structure and operation of a university. identify the different types of Transaction Processing System that can be defined for the university specify the d

Briefly explain mcdonald''s value chain, Briefly describe McDonald's value ...

Briefly describe McDonald's value chain and discuss how information systems facilitate each component in the chain. How could information technology improve your next trip to McDon

Explain average performance of the system, Refer to the results from the Si...

Refer to the results from the SimQuick simulation model below to answer the following 5 multiple-choice questions. You will see that the results are similar to the two-teller, bank

Describe the various views of ethics, Discuss the various views of ethics (...

Discuss the various views of ethics (e.g. justice view, moral rights, etc.) and why they are important in business.

Capacity implication, how can make a plan for appropriate capacity of a cin...

how can make a plan for appropriate capacity of a cinema by replacing amount of standard seats with luxury seats?

Explain how might this process be improved, Abbott Manufacturing produces p...

Abbott Manufacturing produces plastic cases for solar photovoltaic panels and has decided to combine orders from customers to increase work order size, and thereby make one large p

Explain firewalls and encryption, 1. Since the creation of DHS, the Postal ...

1. Since the creation of DHS, the Postal Service is no longer in the business of fighting computer-generated crimes such as child pornography. True or False 2. During the first era

Explain being fired for sexual harassment, During the course of a day, empl...

During the course of a day, employee Jennifer Anniestown (an accountant) constantly opens and updates her Facebook account on her iPad, checks on her lottery ticket numbers, calls

What type of strategy will you utilized to meet this demand, Dell Computers...

Dell Computers is known for revolutionizing the personal computer market using mass customization. This company can turn out a huge volume of computers while still having a variety

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd