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A) "Diffusion of innovation theory is relevant to software, where software is considered as an innovation. In particular, the elements of diffusion, the innovation decision process and the relationship between the attributes of an innovation and its rate of adoption are very informative." Discuss this statement. Provide examples to illustrate your answer.
B) Many attempts have been made to categorise IS benefits, including the work of Gammelgard et al (2006). Present a categorisation of IS benefits. Provide examples to illustrate your answer.
QUESTION 1 (a) List down and explain 2 main and distinct strategies you would adopt to settle a given conflict in your organisation. (b) Name and explain clearly 2 positive
service marketing in information technology?
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