QUESTION 1

According to the systems approach, organizations are open systems today since they must interact with internal and external outside the organizations in order to survive. In addition to external factors, there are also internal factors that will impact on the performance of organizations

i) Differentiate between internal and external environment in which an organization operates

ii) How managers can reduce the influence of the external environment on their organization?

QUESTION 2

Describe carefully the decision making process, Elaborate on each of the steps using an example from your own experience