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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
1. The chapter mentions the theory of transaction cost analysis (TCA). What role does TCA play in the decision to use a company sales force rather than independent manufacturers' a
What is Matrix organisation? Ans: A Matrix organisation is a combination of Project and functional organisation.
What are the features of dynamic purchasing? How it''s affects the store keeping and warehousing?
Hi I need quotation for the assignment it needs 2000 words. "You are required to review the literature on any THREE (3) topics covered in this course using various academic journa
Prob: The 21st Century Studios is about to begin the production of its most important (and most expensive) movie of the year accepted#
Samantha (Sam), a book dealer, has the following assets: a building worth $155,000, accounts receivable amounting to $32,500 due within the next three months, and $25,000 cash in t
Making cause and effect diagram for TQM
Your company invests $50,000 today at an annual interest rate of 4.00%. The interest is compounded quarterly. Calculate the first quarter interest, the total annual interest and th
You are the internal relations manager for Elan, an Irish biotech firm, when it is acquired by Johnson and Johnson. How will you help the top management team overcome resistance to
Now let's continue our discussion about the financial aspects of owning your own business that are part of TCO #7 by considering the idea of "ratio analysis" (Hatten, 2009, p. 215)
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