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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
What is the difference between assignment of contract rights and delegation of contract duties? Illustrate your answer with examples.
Describe Stanley Milgram's famous experiment. What are its most significant implications?
• What lessons learned other companies (in vastly different industries) could take away from the innovative practices at Holden. Provide specific examples to support your response.
Q1. What are some examples of a negotiation script for a job Q2. Lori Cook produces "Final Exam Care Packages" for resale by her sorority. She is currently working a total of 5
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A stock out occurs when supply exceeds demand during the lead time
On day 51, a project has an earned value of $600, an actual cost of $650, and a planned cost of $560. Compute the SV, CV, and CPI for the project. What is your assessment of the he
Why are aggregate and succession planning of critical importance? How might failures in these areas impact an organizations ability to compete? Be specific
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