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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
The concept of the "democracy of goods" means what? 1. Fill in the blanks: By Mistake, someone left spaces unfilled in the status report below. a. Please complete the report
List out reasons for the decision of the Production Manager backed up by the necessary data
Ques: How can we make comparisons between the cost of a product in two different periods if salaries and cost of living may have changed? Ans: The average income is published in
On day 51, a project has an earned value of $600, an actual cost of $650, and a planned cost of $560. Compute the SV, CV, and CPI for the project. What is your assessment of the he
A machine shop has two machines, M1 and M2. Four jobs A, B, C, and D need to be processed through machines M1 first and M2 second. Job A will take one hour on machine M1 and three
A firm uses three machines in the manufacturing of three products: Each unit of product 1 requires three hours on machine 1, two hours on machine 2 and one hour on machine 3.
Is it possible to make sound marketing decisions without marketing research? What advantages does research offer to the decision maker over seat-of-the-pants decision making?
Portfolio Management" Please respond to the following: •From the e-Activity, determine what actions / changes are necessary within the organization to reach the synchronized stage
There are a number of rules developed and given under three broad headings: 1. Related to the use the Human Body : a. The two hands should beings as well as complete their
What kind of data would be considered a NOD?/ REFERENCE WHERE THE INFO CAME FROM
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