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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
What can companies and organizations do to facilitate diversity?
Discuss the fit for gbi of this particular for-profit avenue eileen o'brien has chosen.
Ski Boards, INC., wants to enter the market quickly with a new finish on its ski boards. It has three choices: (a) refurbish the old equipment at a cost of $800, (b) make major mod
(a) Supply chain management is the integration of the activities that procure materials and services, transform them into intermediate goods and the final product, and deliver the
If you believe that urine testing in some form might be acceptable, write down the outlines of sound testing program. Who should be tested? Employees? Job applicants? Should there
If you can think of a business plan to enhance to online education programs at school?
For the four basic configurations that follow, assume that the market is demanding product that must be processed by both Resource X and Resource Y for Cases I, II and III. For Cas
I promise to give you my fur coat. I never give you my coat. If you sued me for the coat what would be the outcome? Support your answer using the Rule, Application, conclusion meth
Initially, the mean turnaround time for a stress test was 68 hours. After incorporating changes into the stress-test process, the quality improvement team collected a sample of 50
w What steps can an organisation take to increase the motivational force for high levels of performance?
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