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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
In which of the following market structures would X-inefficiency be most likely to exist? 1. Perfect competition 2. Monopoly 3. Oligopoly 4. Monopolistic competition
Complete additional investigation on the JIT and EOQ models. Discuss which of the two inventory models is better and why: Economic Order Quantity or Just-in-Time?
Please can u give me case analysis of Sunwind AB(HBC Case)
You are creating a customer database for Winston-Salem Warthogs minor league baseball team. Draw a project network given the information below. Complete the forward and backward pa
Q1. What is the biggest challenge posed by egoisn Q2. Distinguish between legal and employee rights Q3. How is strategy different from a business model? How is it similar?
Discuss innovative and creative ways to use the patient ID bracelet containing a bar-code representation of the patient's ID and a bar-code scanner that could lead to improved qual
Answer the following questions: 1. What are the pros and cons of an airline implementing a policy that heavier customers need to buy a second seat? Research an airline and provi
Why do you think it's difficult to understand some of the basic cost terms in this chapter? Why aren't many technical people interested in cost-related subjects? What could be done
The final element of the information systems plan specifies resources required to carry it out. The capital budget should include projections for the cost of computer hardware, net
Productivity -Numerically Defined Total factor productivity (TFP) = Pt = Ot/(L+C+R+Q) Partial factor productivity (PFP) = Ot/L or C or Ot/a combination of inputs Pt
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