Evaluate the extent to which the Balanced Scorecard:

The Balanced Scorecard has been described as an effective measurement system which enables managers of an organisation to determine if the activities occurring within a facility are, in fact, supporting the achievement of objectives, and whether these objectives move the organisation closer to the stated vision

Required:

(a) Briefly describe the framework and potential content of the Balanced Scorecard as promoted by Kaplan and Norton.

(b) Evaluate the extent to which the Balanced Scorecard is:

(i) An improvement upon exclusive reliance on financial measures

(ii) Suited to the 'information age'

(iii) A contribution to strategic management accounting