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Elements of Operations Management
1. Planning
This is the setting of appropriate courses of action to achieve the systems objectives.
2. Organising
This is the assembling of the resources (people, materials, money and equipment) required to execute the planned actions.
3. Controlling
This is the measurement of actual performance against the plans, and initiating appropriate corrective measures, as required.
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A recently negotiated union contract allows workers in a shipping department 21 minutes for rest, 12 minutes for personal time, and 15 minutes for delays for each four hours worked
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