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Drawbacks to having call centres overseas
- Culture and language problems
- Animosity to overseas call centres (resulting in loss of customers)
- need for extensive re-training that is expensive and time consuming
- Time differences (can result in health problems in call centre work force who need to work unsocial hours to target key markets)
- Technology (does the infrastructure exist to service high tech equipment?)
Define the term Grade of Service. Grade of Service: In loss systems, the traffic carried through the network is usually lower than the actual traffic offered to the network t
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Why do you think you are asked to do valuation given an array of discount rates? a. Would it not be extra accurate to utilize, for intsnces , CAPM to calculate cost of equity
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Question Use the National Geophysical Data Center software tool to find the magnetic declination. The link to the web site is in Useful Links on the course Blackboard home page
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