a. Discuss any two ongoing management costs considered in financial analysis in BPO

b. Explain any two pricing models to structure price of an outsourcing contract.

c. What are the characteristics now required for managers in outsourcing sector?

a. Define any two from planning costs, transition costs, termination costs and Oversight costs.

b. Define any two from lump sum fixed pricing, unit based pricing and cost based pricing models

c. Define the four characteristics now required for managers in the outsourcing sector which are Strategic thinking; Deal making; Partnership governing and Managing change. Define each of them.