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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Determine how you might deploy resources
What suggestions would you make to Veronique to improve the process?
What are the negative impacts of business intelligence? How does a database and data warehouse support business intelligence?
Limitations of E-Business 1. Problems relating to the security of the data 2. Limitations of bandwidth (speed of data transmission) 3. Standardisation o
1. A workstation must produce 400 units an hour. It takes 24 minutes to receive the necessary material for production from the previous workstation. Output is moved between worksta
Factors Affecting Scheduling - External Factors The following factors govern the scheduling and are to be considered before establishing scheduling plan: External Factors:
Explain tech theme for smartphones. Give some examples
What are the procedural steps necessary to sue a person or company for business law dispute? Discuss and illustrate what both the plaintiff and defendant must do.
In the food processing sector of a country, 100 identical small firms produce frozen fruits. Each producer is a price-taker in the market and faces the following cost conditions:
Step 1 : It is observed that cost of transportation is to Rs. 144. Step 2: Testing the Optimality : After obtaining the initial basic feasible solution the next step is to test
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