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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Draw an organizational chart of the business school or college that you attend. Outline its major roles and functions. How differentiated is it? Do you think the distribution of au
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As an individual, develop an inspiring anecdote about something that actually happened, or might have happened, at a current or former employer. Make up a list of core values th
Steffi Graf has assumed leadership of Ace Products after many years of loyal service. Ace Products is an international manufacturer of copiers, printers, and fax machines. Historic
Does a company like Levi Strauss have an obligation to keep an plant open in the United States if it can be more profitable going to a foreign country? Share your reasoning
How can job design be used to create a more motivated workforce? Be specific.
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Briefly summarize the main points of the Performance Improvement article. Discuss one item that you have learned from the reading and how you might benefit from the information. (I
PPC in job Production Job production includes manufacturing of products to meet particular customer requirements of special orders. The quantity included is usually small. In
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