Different types of performance objectives, Operation Management

Assignment Help:

Question :

(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.

Explain using examples, the different types of performance objectives in a particular industry of your choice.

(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.


Related Discussions:- Different types of performance objectives

Calculate the effectiveness of the police department, Q1. What recommendati...

Q1. What recommendations can you offer Dick Enrico to improve his chances of staying successful for the rest of his career? Normal 0 false fal

Computer simulation used to evaluate capacity, Computer simulation Used to ...

Computer simulation Used to Evaluate Capacity In many systems, proper scheduling of the conveners ion can lead to better use of existing capacity. Sometimes a careful analysis r

Make a product structure for heather, Operations Mgmt. 10th edition Hiezer/...

Operations Mgmt. 10th edition Hiezer/Render Heather Adams, production manager for a Colorado exercise equipment manufacturer, needs to schedule an order for 50 UltimaSteppers, whic

CUSTOMER SERVICE, THE SCOPPE AND NEED OF CUSTOMER SERVICE

THE SCOPPE AND NEED OF CUSTOMER SERVICE

Explain why are unions exploring new collaboration solutions, Why are union...

Why are unions exploring new collaboration solutions in the face of economic/work adversity, and how did Saturn's ambitious Quality of Work Life (QWL) program address these factors

Hospital management requirement, The local hospital's emergency department ...

The local hospital's emergency department has 5 trauma bays. On average, patients requiring a trauma bay arrive every 50 minutes (with a coefficient of variation of 1, no seasonali

Explain quality circle and high involvement applications, Compare and contr...

Compare and contrast the Quality Circle and High Involvement applications of employee involvement

After working for 30 years, After working for 30 years, Ramjee Somjee Dutt ...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did

Financial risk, the importance of the measurtement of market risk for finan...

the importance of the measurtement of market risk for financial institution

Explain manufacturing sector and service sector, As a library or Internet a...

As a library or Internet assignment, find the US productivity rate (increase) last year for the (a) national economy, (b) manufacturing sector, and (c) service sector. Where can yo

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd