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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
In the precedence chart to the right, times are in seconds. 1 Assume that the plant runs one 7.5 hour shift per day and the assembly line is designed with 5 stations (one worker pe
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PDAs, iPods, iPhones, iPads, most cell phones, and other data devices are miniature computer systems designed to be highly mobile. Describe how such devices could alter the typical
Imagine that you are the product manager for a new electric car similar to the Chevrolet Volt. Using all of your knowledge of the new product life cycle, speculate on the stages
As the industry watches to see how United Airlines' strategy performs against American Airlines' strategy, management at United Airlines is anxiously monitoring market signs to det
Security Services, Inc. and Redline Protectors were the two predominant providers of home alarm systems in the Dallas area. They had become the two big businesses after the smaller
Choose an Operations Management problem relating to an organisation with which you are familiar and undertake a critical review. This should include (indicative marks provided):
Problem:- 1 A system containing one CPU and a disk is serving database transactions. A transaction gets service from CPU and then from the main memory before leaving this system. I
You are a newly appointed VP of a large oil drilling firm. One of your tasks is to develop a crisis management program for the company. Outline the basic steps in such a program
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