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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
1. Why is some knowledge of accounting necessary to succeed in business? Provide examples. 2. Name some of the major stock exchanges where securities are traded. Describe the ch
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Joe Henry's machine shop uses 2500 brackets during the course of a year. these brackets are purchased from a supplier 90 miles away. The following information is known about the br
''OPERATIONS MANAGEMENT IS THE CENTRAL TO THE FUNCTIONING OF ALL BUSINESS ORGANISATIONS''.with reference to the organisation of your choice discuss this statement highlighting how
Lifeline, Inc., has sales of $585,000, costs of $273,000, depreciation expense of $71,000, interest expense of $38,000, and a tax rate of 35 percent. What is the net income for thi
Identify the feasible region for the following set of constraints: 3A - 2B ? 0 2A - 1b ? 200 1A ? 150 A, B >=0 This will need to include graphing or I will not ra
Explain what is Planning. It can be defined as deciding in advance regarding the objectives to be pursued through the enterprise, the selection of best option course of action
Which of the following documents serves as an informal contract between the project team and the project sponsor? A. The team members employment contracts B. The project char
what is the significant of microfinance?
Research Analysis Fiat Auto acquires Chrysler: A growth strategy? Conduct outside research and prepare a 3-4 page document, double spaced in APA format concerning the following: Yo
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