Question:

(a) John Oakland says:

"Day to day issues, often taken for granted, involve quality in some form or other. For example, the safety and conformity with accepted standard of pharmaceuticals and food processing, the continuity of performance and safe operation of nuclear plants and many others, all attest for the need for good quality management."

Explain why there is a need for quality management system?

6(b) One of the simplest definitions of a budget comes from Geoff Reiss who states :

"The budget lists the items on which you expect to spend money and indicates how much you expect to spend on each"

(i) Describe what is a budget process?

(ii) List the advantages and disadvantages of Budgeting.