Question 1:

Change is often resisted because of the uncertainty and ambiguity it creates, the concern that it might not be in the organisation's best interest.

(i) Discuss the different methods which managers can use to manage resistance to change and;

(ii) Describe the ‘Lewin's change process and discuss the mistakes managers commonly make when leading change.

Question 2:

An organisational structure is the organisation's formal framework by which job tasks are divided, grouped, and coordinated.

(i) Identify the types of organisational departmentalisation and;

(ii) Using examples, show the main advantages and disadvantages of different forms of departmentalisation.