A bottleneck is an operation that has the lowest effective capacity of any operation in the process.

TRUE/FALSE.

Write 'T' if the statement is true and 'F' if the statement is false. 1 point each.

1) A bottleneck is an operation that has the lowest effective capacity of any operation in the process.

2) Operating processes close to their capacity can result in low customer satisfaction and even losing money despite high sales levels.

MULTIPLE CHOICE.

Choose the one alternative that best completes the statement or answers the question.

3) Use the process flow diagram to determine which of these events has the greatest net benefit.

A) Increasing the capacity at Station B to 8 units per hour

B) Reducing the flow time at Station D from 9 to 8 minutes

C) Reducing the flow time at Station A from 8 to 7 minutes

D) Increasing the capacity at Station C to 7 units per hour

4) Work should be released into the system when:

A) A customer order is received. B) A customer order is completed.

C) The first step in the process is idle. D) The bottlenecks need work.

SHORT ANSWER.

Write the word or phrase that best completes each statement or answers the question. 2 points each.

5) ________ is a planning and control system that regulates the flow of work-in-process materials at the bottleneck or the capacity constrained resource in a productive system.