Describe the decisional roles as proposed by mintzberg, Business Management

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Question:

(a) Henry Mintzberg has put a lot of emphasis on decision making as a very aspect of the managers' job. In this context, Describe the decisional roles as proposed by Mintzberg.

(b) A manager has to buy a computer system for his organisation to improve the customer service. Describe the various steps in decision making in this particular example.

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