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QUESTION 1
(a) Illustrate the differences between External and Internal customers.
(b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Quality is related to customer satisfaction.
QUESTION 2
Benchmarking is the systematic search for innovative ideas, best practices, highly effective operating procedures.
(a) Describe how benchmarking might help an organization to achieve quality excellence.
(b) Describe the limitations and benefits of benchmarking.
What is dummy activity in job operation of a project? Dummy Activity: All projects consist of a number of job operations or tasks that are termed as activities. An activi
DEVELOP A WORK BREAKDOWN STRUCTURE
Question: (a) Consider the following quality goals and provide a way to make the goal more tangible such that it can be easily verified: ?Software should be user friendl
AHOW TO FIND THE VARIANCE OF AN ACTIVITY AND THE THE PROBABILTY THAT A WORK WILL BE FINISHED IN A GIVEN NUMBER OF DAYSsk question #Minimum 100 words accepted#
Quality and Cycle Time in Projects The cycle time is a very important outcome variable because the projects are usually carried out under the strict delivery schedules. The cyc
T ools for collecting data Improper or incomplete collection of data is a fundamental error which has an effect on all the subsequent actions. Data may be collected at the tim
Scheduling Once a program plan is approved, good scheduling is the heart of the program management process. Program schedules provide adequate time to ensure that the work bre
Q. How do I get my project organized? Every project that involves surplus to one person requires a project team to get the work done. With no doubt building a motivated project
Question : (a) Organizations and individuals have studied a number of projects that have both succeeded and failed and some common factors emerge. Can you give some reasons fo
Suppose you are the project manager of a new management accounting system which will give monthly profit and loss accounts to a series of 30 computer dealerships, each of this is f
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